Summary
Overview
Work History
Education
Skills
Certification
Timeline

TYLER MILLER

Consultant For Endourage Clinician Grade CBD, Cannabis (CO Only) & Hemp Sales
Boulder

Summary

I am an accomplished consultant who drives organizational improvements through leveraging expertise in research and system enhancement. I am extremely well-versed in collaborating with peers and leaders. While I am dedicated to cost, process and resource optimization, I am simultaneously a hardworking sonsultant gifted at turning prospects into clients by delivering exceptional presentations and customer service.

I pride myself on bringing a strong, positive, passionate, and mindful approach to the cannabis industry which began with having an impressive background in the hospitality industry; over 15 years in fact. Most importantly, I believe in exceeding account, client, or customer expectations whenever possible and building a culture of accountability for whichever team I work with; which I believe will lead anyone down the road to success with the right people alongside of you.

Overview

3
3
Certifications
4
4
years of post-secondary education
13
13
years of professional experience

Budtender

Options Dispensary
2020-09 - Current
  • Weighed, prepared and packaged different types of products.
  • Restocked supplies and arranged displays.
  • Sold flower, concentrates, and edibles in a fast-paced environment.
  • Managed high volume of cash with 100 % accuracy rate.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and hit my weekly sales goal numbers.
  • Answered questions about store policies and concerns to support positive customer experiences; mostly about daily specials and happy hour.
  • Stocked merchandise throughout the day while playing close attention to only stocking product with the correct METRC tag, clearly labeling these items, and moved products from backstock to inventory on the POS Weave.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Regional Clinician Consultant

Clinician Grade CBD
2020-03 - Current
  • Engage and prospect top 100 golf courses in the nation to educate them on the clinician grade standard of Endourage (only clinician grade CBD available on market today).
  • Contact and meet all clinicians in assigned regional territory to schedule meeting to discuss targeted sampling with that clinicians’ patients.
  • Follow up initial meeting and introduction by setting up a phone call with our chief medical officer to discuss the Endourage brand, products, clinical research, and trials, as well as answer any questions the other doctor might have.
  • Responsible for preparing the clinician for the targeted sampling (TS) process by educating them on how to correctly discuss dosing of Endourage to their patients, how to talk to the about CBD, how to record the results of their TS and then condense this research into statistical data for our CMO to then use for his next white paper.
  • Educate clinicians on the endocannabinoid system (ECS), cannabis botany (I.e why it is so important we only use organic living soil grown cannabis hemp flower vs biomass), clinician grade testing expectations (vs hype and consumer grade)/ how to discuss the “clinician grade standard” of Endourage with confidence to their patients, general cannabinoid and terpene knowledge, as well as their specific medicinal.
  • Teach clinicians how to extend their own markets and research findings via digital platforms and social media by setting them up with their own landing pages/affiliate networks to raise their passive income amounts.
  • Become an “expert” on the endocannabinoid system, terpenes, various extraction methods, how to read labels and check for proper testing.
  • Engage prospects with an individualized approach depending on the culture of the prospect.

Cannabis (CO Only) & Hemp Broker/Consulting Partner

Kolorado Konnect LLC
2019-04 - Current
  • Badged since April of 2019.
  • Employed under 10-99’s and Own LLC.
  • Key Med Badge Holder.
  • Build and maintain customer relations.
  • Network with other industry professionals.
  • Easily navigate Metrc.
  • Build and adjust manifests, purchase orders, contracts, and invoices.
  • Stay up to date with the continual change of compliance laws.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance for clients by locating products and checking with my network of colleagues for product and/or merchandise at other sites.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared contracts, sales invoices, purchase orders, and vendor agreements, in addition to related documentation according to the CO MED laws when necessary.

Assistant Store Manager

Lightshade Labs LLC
2020-08 - 2020-10
  • Required to completely understand (side work; daily duties; and be 100 % proficient; in addition to completing training program) every position in the recreational and medical side of the dispensary.
  • Manage and motivate staff (including hiring, training, directing, firing, performance management and recognition duties) and manage a team of 10-15 employees at a time in an extremely high volume, high traffic location in South Denver/Lakewood.
  • Create daily work schedule(s), chore chart, and break & lunch schedule for proper employee utilization of the time clock and documentation.
  • Coach, develop and maximize the success of all associates via product information training, compliance training, and METRC/Flowhub training.
  • Analyze business based on year over year sales, create action plans for maximizing sales, and creating budtender incentives.
  • Drive maximum profitability by managing expense budgets, including deposits, accounts receivable and profit and loss.
  • Direct inventory activities resolving all discrepancies in accordance with state law in Metrc and Flowhub.
  • Ensure all employees are up to date on regulatory changes and new compliance laws.
  • Foster positive and productive relationships with key regulators, inspectors, vendors, and law enforcement personnel.
  • Lead a consistent focus on customer loyalty and created emotionally engaging customer experiences through a customer loyalty rewards program.
  • Direct the implementation of customer engagement strategies via specials and promotions.
  • Oversee and sign off on product buys from our wholesale partners.
  • Ensure the website and live menu is up to date and maintained.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Flowhub.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations, in addition to being an expert in all state-specific rules, regulations, and laws according to the CO MED.
  • Execute and enforce compliance and become confident with Metrc; including being able to troubleshoot issues that arise.

Sales Representative

WAHDank Infused Custard and Ice Cream
2020-03 - 2020-10
  • Serve as an integral member of the statewide sales team by initiating and closing sales for the Boulder Medical and Recreational territory.
  • Create company SOP upon development of the company.
  • Maintain personal KPI’s to measure and keep track of sales goals, targets, new accounts, potential accounts, etc.
  • Organize and execute pop ups at dispensaries to expand the WAHDank brand, promote specials, and to attract more customers to their store.
  • Build relationships with not only purchasing managers and the management team, but also the budtenders to build and maintain a loyal network of clientele and consistent buyers.
  • Work with retail management teams to not only provide excellent hospitality and customer service but also get feedback to better understand the customers/stores needs and adapt and/or problem solve when necessary since I am always a resource for them 24/7.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Helped resolve client problems quickly with superior customer service.

Assistant General Manager

The West End Tavern
2017-09 - 2020-04
  • Ensuring guest satisfaction with thorough knowledge of all food and beverage menus, restaurant culture and history, supervisory techniques, and guest interaction/feedback.
  • Carefully prepare weekly pre shift emails that are reviewed by staff during pre shift meetings that include pertinent and valuable information for the upcoming week.
  • Work closely with back of house and front of house management during weekly meetings to ensure proper budgets on labor, food costs, and costs of goods are being monitored and met every quarter.
  • Perform biweekly inventory of all beer, liquor, and nonalcoholic beverages and based on current inventory place orders for purchasing these items as well.
  • Create pars and spreadsheets for all dry goods, to go containers, and toiletries and perform daily inventory/ordering of theses items.
  • Developed new training program and implemented it throughout the Big Red F company.
  • With the help of all management, our restaurant has already met our yearly sales goal by $120,000 and have had the highest sales since in West End history to date.
  • Implemented employee self review program where they rate their performance from the previous 6 months and discuss with a manager.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Yoga Instructor

Vibes Hot Yoga
2017-12 - 2018-10
  • Through the Registered Yoga Alliance.
  • Lead hot yoga classes for students of all levels ranging from beginning to advanced.
  • Teach and guide students correct postures to maximize benefits.
  • Provide guided meditations before and after each class.
  • Work with students of all body types and fitness levels to develop customized classes while providing positional adjustments to improve their skills, confidence, and well being.
  • Give students in depth understanding of postures, breathing techniques, and anatomy.
  • Pay attention to individual needs of each students during class.
  • Maintained positive relationships with class members through personalized and knowledgeable service.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Served as point of reference for fitness expertise within club.
  • Informed clients about nutrition, lifestyle issues, and weight control.

Front of House Manager & Bartender

North End 4580
2017-01 - 2017-09
  • Responsible for purchasing and inventory of wine, beer, and liquor.
  • Create and make regular adjustments to food and drink menus.
  • Responsible for scheduling of bartenders, servers, and hosts.
  • Control expenses by continuously updating inventory and altering inventory based on the analysis.
  • Maintained staff performance and productivity through staff meetings, sales analysis, and feedback.
  • Coordinate customer service loyalty programs to build sales and rapport in the community.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Server, Bartender, Assistant FOH Manager

The Sink
2013-04 - 2017-01
  • Build schedules weekly for all front of house staff.
  • Perform proper cash handling and accounting procedures, maintaining knowledge of, abiding by, and enforcing Colorado liquor laws, and following through on guest comments and concerns.
  • Establish knowledge of craft beer, alcohol, wine, and food selections and keeping employees accountable for this information.
  • Deliver prompt and efficient service in high volume bar.
  • Opening, closing, and daily duties for bar and restaurant.
  • Trained all new servers, bartenders, server's assistants, food expediters, and hosts.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Cocktail Waitress

The Broadmoor
2008-04 - 2009-10
  • Received thorough two-week training in five star/five diamond hotel service and hospitality standards.
  • Responsible for providing quality, knowledgeable, and friendly service in indoor and outdoor seating area in a fine dining environment.].
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.

Golf Cart Attendant

The Broadmoor
2008-04 - 2008-10
  • Received thorough two-week training in five star/five diamond hotel service and hospitality standards.
  • Provided excellent hospitality and customer service to hotel members on the course on three different courses.
  • Maintained proper golf etiquette while still tending to needs of golfers without making them feel bothered.

Work History

Bachelor’s Degree - Anthropology

University Of Colorado At Boulder
2008-08 - 2012-05

Education

Skills

Familiar with several popular POS systems including Metrc, Flow hub, and Weave.

Emphasis on accountability, punctuality, reliability, trustworthiness, and consistency in customer service.
Strong leadership skills by leading by example, having a strong work ethic, and by handling multiple projects at once with strong organizational and delegation skills.
Develop strategic planning, business strategy, sales skills, budget analysis, ROI analysis
Accounting
Budget analysis
Budgets
Business strategy
Cash handling
Closing
Coach
Contracts
CPR Certified
CRM
Customer relations
Clientele
Clients
Customer service
Fast
Innovation
Inventory
Leadership skills
Managing
Market
Organizational
Profit and loss
Quality
Rapport
Sales
Sales skills
Sales analysis
SOP
Strategic planning

Team Leadership & Development

Client Relationships

Negotiation

Certification

Serve Safe Certified (Until 10/24)

2019-10

200 Hour Registered Yoga Alliance Certified Yoga Instructor (never expires)

2018-03

TIPS Certified (Until 12/22)

2019-12
Budtender - Options Dispensary
2020-09 - Current
Assistant Store Manager - Lightshade Labs LLC
2020-08 - 2020-10
Regional Clinician Consultant - Clinician Grade CBD
2020-03 - Current
Sales Representative - WAHDank Infused Custard and Ice Cream
2020-03 - 2020-10

TIPS Certified (Until 12/22)

2019-12

Serve Safe Certified (Until 10/24)

2019-10
Cannabis (CO Only) & Hemp Broker/Consulting Partner - Kolorado Konnect LLC
2019-04 - Current

200 Hour Registered Yoga Alliance Certified Yoga Instructor (never expires)

2018-03
Yoga Instructor - Vibes Hot Yoga
2017-12 - 2018-10
Assistant General Manager - The West End Tavern
2017-09 - 2020-04
Front of House Manager & Bartender - North End 4580
2017-01 - 2017-09
Server, Bartender, Assistant FOH Manager - The Sink
2013-04 - 2017-01
University Of Colorado At Boulder - Bachelor’s Degree, Anthropology
2008-08 - 2012-05
Cocktail Waitress - The Broadmoor
2008-04 - 2009-10
Golf Cart Attendant - The Broadmoor
2008-04 - 2008-10

Timeline

TYLER MILLERConsultant For Endourage Clinician Grade CBD, Cannabis (CO Only) & Hemp Sales