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Tiffany Ryals Frazier
Chicago,IL
Summary
Creative Mixologist with background in crafting unique, high-quality cocktails. Experience includes training staff, managing bar inventory and developing new drink recipes. Strengths include outstanding customer service skills, knowledge of various mixology techniques and ability to create memorable guest experiences. Past roles involved improving bar efficiency and driving customer satisfaction through innovative cocktail creation.
Overview
15
15
years of professional experience
Work History
Mixologist
Leo's Den
Chicago
05.2025 - Current
- Developed new cocktail recipes based on customer preferences.
- Organized promotional activities such as drink specials or contests.
- Kept up to date on current industry trends and news.
- Monitored customer consumption to ensure responsible drinking habits were followed.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
Customer Relationship Manager
Discover Financial Services, DFS
Chicago
02.2025 - Current
- Maintained accurate records of customer interactions and transactions for future reference.
- Resolved customer complaints in a timely manner.
- Provided technical support for customers when needed.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
Mixologist
Gg's Spot Bar & Grill
Oak Lawn
06.2024 - 05.2025
- Developed new cocktail recipes based on customer preferences.
- Conducted inventory of supplies and restocked as needed.
- Interacted with guests to ensure satisfaction with their experience.
- Handled complaints from guests in a professional manner.
- Monitored customer consumption to ensure responsible drinking habits were followed.
- Provided recommendations for specialty drinks upon request.
- Greeted customers and provided excellent customer service.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Lead Account Specialist
Discover Financial Services, DFS
Chicago
03.2024 - 02.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Account Specialist
Discover Financial Services, DFS
Chicago
09.2023 - 03.2024
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Reviewed customer accounts for accuracy and completeness of information.
- Adhered to company policies when handling confidential client information.
Lead Mixologist
The Mini Club
Chicago
09.2019 - 01.2023
- Resolved any complaints from customers in a professional manner while maintaining the highest level of customer satisfaction possible.
- Identified opportunities to reduce costs without compromising quality or service levels.
- Maintained records of all alcoholic beverage sales in accordance with state laws.
- Kept up with industry trends by researching new cocktails, spirits, liqueurs, and garnishes.
- Maintained inventory of all alcoholic beverages and supplies on the premises.
- Ensured compliance with health department regulations regarding food preparation and serving areas.
- Ordered fresh fruits, juices, syrups, liquors, mixers, beer and wine for the bar daily, weekly, monthly based on need.
- Supervised other bartenders in order to maintain an efficient work environment throughout the shift.
Mixologist
Deedees Bar and Grill
Calumet Park
05.2018 - 09.2019
- Developed new cocktail recipes based on customer preferences.
- Organized promotional activities such as drink specials or contests.
- Conducted inventory of supplies and restocked as needed.
- Created seasonal drinks for special occasions.
- Interacted with guests to ensure satisfaction with their experience.
Mixologist
Black Cat Lounge
Chicago
10.2010 - 03.2018
- Developed new cocktail recipes based on customer preferences.
- Conducted inventory of supplies and restocked as needed.
- Organized promotional activities such as drink specials or contests.
- Interacted with guests to ensure satisfaction with their experience.
- Suggested food pairings with cocktails for customers.
- Handled complaints from guests in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Assisted in training new bartenders on proper techniques.
- Checked identification of patrons to verify age requirements for purchasing alcohol.
- Maintained an organized and clean bar area.
- Monitored customer consumption to ensure responsible drinking habits were followed.
Education
C.D.A - Childcare
Ashworth College
Norcross, GA04-2023
Skills
- Cocktail recipe development
- Beverage inventory management
- Mixology techniques
- Customer service excellence
- Alcohol regulations compliance
- Customer relationship management
- Effective communication
- Attention to detail
- Adaptable to trends
- Cash handling accuracy
- Memory for orders
- Classic cocktails
Timeline
Mixologist
Leo's Den
05.2025 - Current
Customer Relationship Manager
Discover Financial Services, DFS
02.2025 - Current
Mixologist
Gg's Spot Bar & Grill
06.2024 - 05.2025
Lead Account Specialist
Discover Financial Services, DFS
03.2024 - 02.2025
Customer Account Specialist
Discover Financial Services, DFS
09.2023 - 03.2024
Lead Mixologist
The Mini Club
09.2019 - 01.2023
Mixologist
Deedees Bar and Grill
05.2018 - 09.2019
Mixologist
Black Cat Lounge
10.2010 - 03.2018
C.D.A - Childcare
Ashworth College