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Summary
Overview
Work History
Education
Skills
Languages
Software
Certification
Timeline

Tania Scharling Reyes Rodríguez

Bachelor's In Tourism Business Administration
Mexico City

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

3
3
Languages
2
2
Certifications
3
3
years of post-secondary education
7
7
years of professional experience

HR Administrative Assistant

iCOVER SCREENING MX
2018-02 - 2020-08
  • Developed HRIS (Zoho people, Eurécia) used as main tool in HR Global.
  • Handling more than 15 employees.
  • Administered payroll, company benefits packages, corporate events, and team building meetings and outings.
  • Researched, recruited, staffed, onboarded, and trained new company hires according to department managers and company budget.
  • Conducted recruitment, hiring process and resignations.
  • Prepared and updated employment records, including pension plans, compensation packages, benefits, disciplinary behavior, and disputes.
  • Administered and processed paperwork related to new hires.
  • Performed as Office Manager and HR Administrative.
  • Developed Company Policies and Procedures.
  • Perform other office administrative duties as required.

E-Commerce Specialist

FlowSuites
2017-04 - 2018-01
  • Monitored hotel's e-Commerce strategies
  • Kept daily management of hotel online presence on various Online Travel Agent websites.
  • Managed rate and inventory changes as well as content management.
  • Communicated with Hotel Managers, Front Office Managers and others on daily basis.
  • Led web traffic/sales, developed of e-Commerce applications via targeted online campaigns and retention strategies, with high level of customer acquisition and conversion.
  • Handling more than 3 OTA'S
  • Planning and coordination of groups and events.

Head Receptionist

FlowSuites Condesa
2015-03 - 2017-04
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed expenses and petty cash.
  • Managed Hotel payroll 15-20 employees.
  • Verified guest's payment method.
  • Maintained clear and accurate records of guest room bookings.
  • Monthly report of occupation.
  • Listened and responded to guest queries and requests both in-person and by phone.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Customer Service Specialist

Aeromexico
2013-04 - 2014-12
  • Handling more than 35 special clients
  • Managed tickets.
  • Held communication with Aeromexico's Club Premier group to give VIP customers benefits.
  • Held communication with Airport Public Relations to assist VIP clients.
  • Held communication with partners in fare department and flight availability
  • Maintained financial accounts by processing customer adjustments.
  • Worked flexible hours; night, weekend, and holiday shifts.

Work History

BBA Tourism Business Administration

Universidad Del Valle De México
2010-01 - 2013-02

Education

Skills

    HRIS

Legal administrative support

Administrative staff supervision

Administrative writing

HR policies knowledge

Administrative coordination

Languages

Spanish

English

French

Software

Zoho People

Euréria

Little Hotelier

Xotelia

SABRE RED

Certification

Fundamentos de análisis de la información

2020-10

Recomendaciones para un retorno seguro al trabajo ante COVID -19

2020-07

Fundamentos de análisis de la información

2020-10

Recomendaciones para un retorno seguro al trabajo ante COVID -19

2020-07
HR Administrative Assistant - iCOVER SCREENING MX
2018-02 - 2020-08
E-Commerce Specialist - FlowSuites
2017-04 - 2018-01
Head Receptionist - FlowSuites Condesa
2015-03 - 2017-04
Customer Service Specialist - Aeromexico
2013-04 - 2014-12
Universidad Del Valle De México - BBA, Tourism Business Administration
2010-01 - 2013-02

Timeline