MS Excel
Sujith K S
Internal Consultancy & Advice
Bengaluru,KA
Summary
In pursuit of building an excellent career by working efficiently, utilizing my knowledge and skill to the extreme and thereby, progress along with the company through innovation and dynamism.
Overview
7
7
years of professional experience
4
4
B.Tech in Computer Science and Engineering
Work History
Internal Consultancy & Advice
PayPal
Bengaluru , Karnataka
2018.07 - Current
- Act as an escalation point of contact for teammates when they are faced with challenging customer contacts.
- Provide continuous coaching and assistance to both teammates within the business departments and within ICA group.
- Maintain departmental standards for Production, Quality, and Customer Satisfaction.
- Provide feedback to management regarding necessary changes and updates; including product related policies and procedures, upgrades, and customer care issues.
- Proactively communicate with operational support departments in identifying and resolving issues.
- Facilitate stand ups and team discussions based on teammate questions.
Supervisor
HiPower Support Center
Bengaluru , Karnataka
2015.03 - 2017.11
- Perform data analysis for generating reports on periodic basis.
- Training and Development.
- Provide strong reporting and analytical information support to management team.
- Manage shift which includes 40 agents.
- Leading and Motivating the team to ensure they are giving the best service for the product.
- Data analysis on customer satisfaction and provide solutions to the team for betterment.
- Provide resolution to the team for product issues.
- Implement new ideas for process betterment.
- Develop Software/Webpages for the team to make the tasks less tedious.
- Conduct sessions on Escalations, Process Economy, Client requirements for the team.
- Develop MIS system for customer management and internal communication.
- Understand customer problems and provide appropriate technical solutions.
- Email Support.
- Handling High and Urgent Queues and legal issues.
Support Agent
Federal Bank
Ernakulam , Kerala
2014.01 - 2015.02
- ATM Monitoring & Support (ATM Monitoring Cell).
- DMS Support & KYC Verification (Operations Department)
- Finacle Core Banking Operations in ForEx (Foreign Exchange)
- Assistant System Admin.
Content Writer
C-CUBED SOLUTIONS PVT LTD
Ernakulam , Kerala
2013.07 - 2013.12
- Search Engine Optimization (SEO).
- Link Building.
- Article Writing.
- Thimble Web Making.
Education
Bachelor of Technology - Computer Science And Engineering, Ernakulam
FEDERAL INSTITUTE OF SCIENCE AND TECHNOLOGY
2009.06 - 2013.06
Skills
People Managementundefined
Software
MS Power Apps
MS Power BI
MS Power Automate
MS SharePoint
MS PowerPoint
MS Forms
Technical Expertise
- HTML
- CSS
- JavaScript
- C#, C++
- Java
- Python
- SQL
Languages
English
Malayalam
Hindi
Tamil
Interests
Web Development
Soccer
Cricket
Timeline
Internal Consultancy & Advice
PayPal
2018.07 - Current
Supervisor
HiPower Support Center
2015.03 - 2017.11
Support Agent
Federal Bank
2014.01 - 2015.02
Content Writer
C-CUBED SOLUTIONS PVT LTD
2013.07 - 2013.12
Bachelor of Technology - Computer Science And Engineering, Ernakulam
FEDERAL INSTITUTE OF SCIENCE AND TECHNOLOGY
2009.06 - 2013.06