IT Support
Stephen Ezekiel
Community Engagement Coordinator
Lagos
Summary
Experienced Community Engagement Specialist with over five years of experience in Higher Education. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
Language
13
13
Certifications
14
14
years of post-secondary education
11
11
years of professional experience
Work History
Community Engagement Coordinator
University of the People
2018-10 - Current
- Oversee professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Create unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Post new content for products and services when managing marketing and release calendars.
- Administer marketing calendar and posted new content to coincide with new product and service releases.
- Increase customer engagement through social media.
- Interact with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification..
- Monitor posts and responses for spam and take necessary steps to alleviate such threats.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Handle bad reviews and negative posts.
- Engaged social media audience by collaborating with graphic designers to develop visually appealing content.
- Utilized social media marketing tools such as Hootsuite and Falcon.
- Tracked competitors' content and social presence and responded appropriately when required.
- Trafficked all advertisements to target audience increasing sales.
- Archived critical interactions and posts so that all key information was documented for future reference.
- Analyzed and reported social media and online marketing campaign results.
- Collaborated with sales, product management and web development teams streamlining communication.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Managed all social media platforms, including Facebook, Instagram Youtube and Twitter to keep brand messages consistent.
- Promoted company to audience and drove traffic to company website by responding to comments.
Aircraft Technician
Volga Dnepr Gulf. Sharjah. UAE
2019-08 - 2020-05
- Repairs, replacements and modifications.
- Carried out ADs/SBs.
- A, C, and D checks on Boeing 747-400F; 747-800F; 777; 737CL/NG; and Airbus A320.
- Routine in-service inspections.
- Daily and transit checks.
- Replacement of line replaceable units.
- Aircraft Fueling.
- Aircraft pre-arrival ramp check.
- Aircraft marshaling (via radio communication).
- Serviced aircraft systems, including electrical, pumps and air handling.
- Lubricated shafts, bearings and gears to maintain optimal performance.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Removed components such as landing gear, engines and flight control.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Conducted and oversaw safety protocols, including flight line foreign object prevention walks.
- Assisted with aircraft and equipment transport and movement.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
- Inspected airframes to detect wear and other defects.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Used leveling compounds and scotch casts to seal parts, assemblies and sub-assemblies.
- Collaborated with Aircraft Maintenance Engineer to coordinate fitting and alignment of heavy parts such as flaps.
- Performed aircraft corrosion control procedures, including washing, polishing and vacuuming.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Obtained fuel and oil samples to check for contamination.
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Completed average of 2 work orders each shift.
Warehouse Associate
Amazon.ae
2018-10 - 2019-01
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Moved and lifted heavy loads of merchandise using Pallet Jack equipment.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated PC and RF-based computer systems for inventory management.
- Consistently lifted materials weighing as much as 55 pounds.
- Worked safely around moving machinery.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Assembled and filled more than 200 shipments per day.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
College Admissions Advisor
University of the People
2015-03 - 2018-09
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Reviewed student files to meet deadlines for completing various admissions requirements.
- Assisted students in selecting courses to align with interests and abilities.
- Provided support and guidance to students experiencing academic and personal troubles.
- Investigated complaints and worked with students and parents on finding positive resolutions.
- Helped students with initial adjustment to academic life and interpreted institutions policies and requirements.
- Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
- Provided comprehensive support services encompassing career and personal goals of student.
- Advised students individually and in groups on academic programs for individual interests.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Educated students on program selection to align with career goals.
- Maintained student database and electronic records for each student contact.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Operations Analyst
Supermart Express Services Limited
2014-07 - 2014-11
- Used Google Sheets to model data and forecast trends.
- Developed and updated tracking spreadsheets using Google Docs.
- Collected, arranged and input information into database system.
- Evaluated performance and policies against metrics.
- Scanned website backend for frequent technical issues, employing troubleshooting techniques for resolution.
- Supported Webmaster and associated team members to maintain website order processing functionality.
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
- Assessed and modified operational procedures and tools to achieve optimum quality control.
- Generated reports of findings to help management with making key decisions.
- Teamed with Operations Manager to launch customized client support campaigns.
- Assisted data aggregation, billing and transactions for data and account aggregation.
- Developed written documents and reports related to programs and operations.
Logistics Officer
Rodot Nigeria Limited
2011-08 - 2014-06
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Processed orders by due dates to enable on-time delivery to customers.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Reviewed order data on weekly basis to verify transactions and shipping dates.
- Supervised logistics functions and operations.
- Developed logistical checklists to guide activities support.
- Conducted audits to improve office logistics practices and procedures.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Coordinated mission details and communicated with unit to convey changes.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Tracked assets disposal and determined IOM's best interest to upgrade inventory list.
- Provided support to commander and executive staff members.
- Documented shipment receiving information in SAGE ERP.
- Analyzed and logged purchase orders.
- Worked with vendors to schedule more than 5 daily pickups and over 20 weekly deliveries.
Accounting Clerk
Lagos State Polytechnic, SPTSA. Abesan Annex.
2009-01 - 2009-11
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
- Entered figures using 10-key calculator to compute data quickly.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Maintained accurate and complete documentation for all financial department procedures.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Monitored status of accounts receivable and payable to facilitate efficient processing.
- Investigated and resolved internal accounting variances to keep records current.
- Processed all incoming and outgoing invoices and payments.
- Reconciled all types of bank accounts with updated information.
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Tracked business revenue and costs with Microsoft Excel, diligently reconciling accounts to maintain high accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Provided key clerical and administrative support to senior accounting staff.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Communicated with suppliers to reconcile invoice payments.
- Evaluated employee expense reports and verified accuracy.
- Liaised with vendors and students to resolve discrepancies.
- Maintained excellent financial standings by working closely with Account and Director to processes business transactions.
Education
Diploma in Aircraft Maintenance Engineering
Vision Concept Aviation Training Institute.
2018-02 - 2019-02
Bachelor of Science - Economics
University Of Lagos
2012-04 - 2016-12
Associate's Degree - Computer Science
University Of The People, USA
2009-09 - 2012-01
O Level Certificate/High School Diploma
Ise High School, Epe.
1996-09 - 2002-07
Skills
Customer support
Research
Software Installation
Team Management
User Training
Information gathering and analysis
Social media marketing
MS Office
Problem resolution
Channel growth tracking
Client Engagement
Online marketing
Social media best practices
Installing equipment
Reading technical manuals
Diagnosing problems
Removing parts
Servicing systems
Knowledge of aircraft hardware and materials and processes.
Basic print reading skills and layout skills
Strong communication
Parts inspection
Lubricating components
Adding fluids
Safety-conscious
Labeling and boxing
Lifting and sorting
Order picking and processing
Shipping and receiving
Logistics
Operations support
Pallet Jack Operations
Warehouse environment safety
Safety and compliance
SAP software proficiency
Dispatching
Invoicing and shipping documentation
Logistics coordination
Researching freight carrier costs
Delivery scheduling
Vendor communication
Workplace inspections
Purchase orders
Warehouse organization
Distributing merchandise
Training employees
Reporting abilities
Trend modeling
Forecasting skills
Process updates
Microsoft Word
Data Analysis
Java programming
Microsoft Access
Microsoft SharePoint
Academic majors mastery
Academic counseling
College application assistance
Administrative abilities
Curriculum requirements expertise
Higher education practices knowledge
Excellent oral and written communication
Team collaboration and leadership
Student records management
Mediation and crisis intervention
Certification
Fuel Tank Safety Initial
EWIS Initial
Human Factors Initial (EASA and FAA)
Safety Management Systems
Ground Service Equipment
AD/SB and Modifications
Stores Inspections and Hazardous Materials Handling
EASA Part 145/Part M Requirements and Regulations
FAA CFR Part 145/43 and Subpart L
Suspected Unapproved Parts (SUPS)
Microsoft Certified: Azure Fundamentals
SAGE ERP: Inventory Module
Certificate in Design: AutoCAD
Accomplishments
- Documented and resolved student complaints which led to better customer satisfaction.
- Resolved product issues through consumer testing.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop performance tracking spreadsheets.
- Collaborated with team of Conversation Designers in the development of UoPeople chatbots.
- Reduced order processing time by 20 minutes; increased orders processed daily by 300%; ensured customer inquiries are responded to within 5 minutes of receiving request via Zendesk(R); achieved 94% on-time delivery; 92% of new customers used our service subsequently; received excellent customer ratings.
- Prize Winner at VD Gulf's Quality, Health, Safety and Environment Day 2020.
- Completed all Aircraft Maintenance Engineering Modules and Practicals at the first attempt.
Software
Technical skills include: Microsoft Office Suite; Google Suite; Microsoft Azure; Slack, Skype, Teams; SAP, SAGE, Zendesk, Microsoft Dynamics; Hootsuite, Falcon; Axosoft Scrum Software; Wrike; Java; Python.
Languages
English; Yoruba; Pidgin/Creole.
Interests
Scrabble; Football; Tennis.
Timeline
Aircraft Technician
Volga Dnepr Gulf. Sharjah. UAE
2019-08 - 2020-05
Community Engagement Coordinator
University of the People
2018-10 - Current
Warehouse Associate
Amazon.ae
2018-10 - 2019-01
Diploma in Aircraft Maintenance Engineering
Vision Concept Aviation Training Institute.
2018-02 - 2019-02
College Admissions Advisor
University of the People
2015-03 - 2018-09
Operations Analyst
Supermart Express Services Limited
2014-07 - 2014-11
Bachelor of Science - Economics
University Of Lagos
2012-04 - 2016-12
Logistics Officer
Rodot Nigeria Limited
2011-08 - 2014-06
Associate's Degree - Computer Science
University Of The People, USA
2009-09 - 2012-01
Accounting Clerk
Lagos State Polytechnic, SPTSA. Abesan Annex.
2009-01 - 2009-11
O Level Certificate/High School Diploma
Ise High School, Epe.
1996-09 - 2002-07
Certificate in Design: AutoCAD
SAGE ERP: Inventory Module
Microsoft Certified: Azure Fundamentals
Suspected Unapproved Parts (SUPS)
FAA CFR Part 145/43 and Subpart L
EASA Part 145/Part M Requirements and Regulations
Stores Inspections and Hazardous Materials Handling
AD/SB and Modifications
Ground Service Equipment
Safety Management Systems
Human Factors Initial (EASA and FAA)
EWIS Initial
Fuel Tank Safety Initial