Stephanie Kharbanda
Customer Sales Service Representative
Yuba City,CA
Summary
Intelligent Customer Sales and service Representative with outstanding retail expertise for 8+years. Grasps company initiatives quickly achieving store and personal goals. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Cashier / Sales Associate
Sam's club
Yuba City, CA
05.2012 - 03.2013
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped over 50+ customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Met and exceeded upsell goals by highlighting target merchandise and memberships with strategic promotional approaches.
- Assisted customers with special services, account updates and promotional options.
General Manager
Jackie's International
Macon, MS
04.2010 - 07.2010
- Managed 43 room hotel with staff of 12 employees
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
Cashier/ Assistant Manager
Fast-n-Easy Market Inc
Paradise, CA
08.2005 - 04.2010
- Managed store and employees during owner absence.
- Trained new employees.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped 75+ customers complete purchases, locate items, satisfaction and sales numbers.
- Worked closely with Owners to solve problems and handle customer concerns.
Education
High School Diploma -
Yuba City High School
Yuba City, CA 08.2001 - 06.2005
Skills
Sales promotion
Client account management
Interpersonal communication
Staff training/development
Relationship building
Bilingual Hindi/ Punjabi ( Verbal)
Complaint Resolution
Strategic Sales Knowledge
Administrative Support
Credit Card Processing
Good Listening Skills
Inbound And Outbound Calling
Timeline
Cashier / Sales Associate
Sam's club
05.2012 - 03.2013
General Manager
Jackie's International
04.2010 - 07.2010
Cashier/ Assistant Manager
Fast-n-Easy Market Inc
08.2005 - 04.2010
High School Diploma -
Yuba City High School
08.2001 - 06.2005