Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline

Spencer-Thomas Workman

Information Systems Technician/Systems Administrsator
Jacksonville,FL

Summary

Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

2
2
years of post-secondary education
3
3
years of professional experience

Work History

CANES System Administrator

US Navy
Gaeta , Italy
2020.02 - Current
  • Configured, tested and maintained over 85 Classified and Unclassified Navy network servers to achieve 99,5% upkeep.
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Led over 15 sailors for server infrastructure development, quality assurance, staging and production systems.
  • Resolved issues and escalated 250 Network Trouble tickets with knowledgeable support and quality service.

Network Operations Center Supervisor

US Navy
Manama , Bahrain
2017.12 - 2020.02
  • Responsible for monitoring message traffic, Providing IP Services to afloat and ashore customers on IT21 networks in the 5th fleet AOR.
  • Troubleshot over 72 hours with 28 units restoring/maintaining
    NIPR/SIPR IP and Email services within the 5TH Fleet AOR.
  • Troubleshot exchange connection issue with 12 US Navy units that was causing extended delays in critical email and message traffic delivery affecting 6012 sailors and marines. These efforts led to the complete restoration and clearing backlog of over 5000 undelivered mail messages.
  • Successfully completed over 25953 DISA Security Technical Implementation Guides (STIGS).
  • Submitted over 45 trouble tickets with Our Program Of Record.
  • Delivered network technology training to 19 junior sailor team members and end-users, enhancing knowledgebase and team productivity.
  • Provided secure and reliable IP services to ships and embarked commands with Solarwinds, ENMS, Fleet Router, Premise
    Router, Edge Router, Inner/Outer Security Screening Routers.

Education

Bachelor of Science - Cloud Computing

Western Governors University, Salt Lake City, UT
2020.02 - Current

High School Diploma -

J.L MANN High, Greenville, SC
2012.08 - 2013.06

Skills

    Servers expertise

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Interests

Cyber Security

Additional Information

Knowledgeable of:

Active Directory

MS Outlook 2012-16

Exchange Management Console

DNS Servers

DISA STIGS

Solar Winds

Timeline

CANES System Administrator - US Navy
2020.02 - Current
Western Governors University - Bachelor of Science, Cloud Computing
2020.02 - Current
Network Operations Center Supervisor - US Navy
2017.12 - 2020.02
J.L MANN High - High School Diploma,
2012.08 - 2013.06
Spencer-Thomas WorkmanInformation Systems Technician/Systems Administrsator