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Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
SMIT JAIN

SMIT JAIN

Linux Administrator
Bengaluru
Summary

Driven Systems Administrator with 5+ years of experience in working experience in production support and administering databases.. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

  • Working on Change Requests, Incidents, Outages and Ticket Assignment (ITIL Process).
  • Installation and Managing of Packages using RPM and YUM and also monitoring disk status.
  • User Management & Files Permissions.
  • Creating and Extending the File Systems (LVM).
  • Maintaining the Server Load average and Health Checks (Process Management).
  • Job Scheduling using Crontab.
  • Knowledge on EC2, S3, RDS, VPC, Auto scaling, ELB.
  • Handling various small, medium and enterprise infrastructure.
  • Helped in the resolving high priority issues in minimum time possible and found solution to avoid such scenarios in future.
Overview
3
3
Languages
24
24
years of post-secondary education
6
6
years of professional experience
Work History

SENIOR SYSTEM ADMINISTRATOR

Infinite Computer Solutions (Project - City Of Hope)
2019-08 - Current
  • Resolving the requests that are raised from users and clients of COH and from different leads via BMC Remedy Tool, monitoring teams, with in the preferred SLA.
  • Troubleshooting on LVM and filesystem.
  • Installation of software (packages) using RPM and YUM.
  • Creating SOP as per kinds of requests we get from the users.
  • Checking the performance issue during the time of server Downtime & Verify system logs and periodically clean up log files.
  • Working on the Decommissions requests on Linux servers that are no longer in use.
  • Building up new Production VM’s and Dev VM’s as per user requirement.
  • Working on Patching for the production servers as required.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Worked with users to determine areas of technology in need of improved usability.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.

APPLICATION SUPPORT ENGINEER

Collabera (Project - KPMG)
2018-03 - 2019-03
  • Providing L2 support to KPMG GLOBAL clients and Users.
  • Resolving the tickets that are raised from users and from different leads via Service now Tool, monitoring teams, with in the preferred SLA.
  • Working on Change Requests, Incidents, Outages and Ticket Assignment (ITIL Process).
  • Troubleshooting on LVM and filesystem.
  • Installation of software (packages) using RPM and YUM.
  • Create a backup and recovery policy.
  • User and Group accounts management by Creating, Adding, Deleting, modifying and assigning permission.

SR. ASSOCIATE CONSULTANT

NTT DATA GDS (Project - Morgan Stanley)
2015-04 - 2017-06
  • Project scope involves environment monitoring, L1/L2 application support, Incident management, Change management, Configuration management, Release Management.
  • Providing L2 support to Linux Server spanning across four different regions AP, JP, EU and NA.
  • Resolving the tickets that are raised from users and from different leads, monitoring teams, with in the preferred SLA.
  • Working on Change Requests, Incidents, Outages and Ticket Assignment (ITIL Process).
  • Monitoring server performance, system logs & Informing the owners when the File system utilization is more (90% and above).
  • Performing server sign off for Build Complete Servers to Production, QA, & Development compatibility.
  • Working on issues related to User and Group administration and File permission issues, Scheduling jobs with the change management team.
  • Working on when the hosts are in high load and if hosts are running out ofmemory.
  • Checking the performance issue during the time of server Downtime & Verify system logs and periodically clean up log files.
  • As per the clients Requirement Building the Morgan Stanley’s In-house Aurora and Aquilon servers and delivering them Build Complete server on the given deadline.
  • Package management, adding, updating packages and patches according to the requirements at most care by testing live production environment using YUM, RPM.

PROCESS ASSOCIATE

Infosys
2013-01 - 2014-05
  • Company where I was a part of the support team.
  • Followed the ITIL processes for Incident& Change Management.
  • Monitored the web servers through dedicated tools.
  • Monitor servers and view the health using tools like Zabbix.
  • Dedicated support to ensure uninterrupted availability of IT resource.
Education

MBA Finance & Marketing

Proton Business School
2010-08 - 2012-09

Bachelor of Engineering Computer Science

Oriental Institute Of Science And Technology
2005-06 - 2009-07

High School Diploma

D.A.V. Public School
2004-05 - 2021-05

High School Diploma

D.A.V. Public School
2002-05 - 2003-05
Skills

    Linux

Knowledge with RedHat

Server Management

System upgrades

User support

Multi-User System Management

User Management & Files Permissions

Creating and Extending the File Systems (LVM)

Installation and Managing of Packages using RPM and YUM

Languages

Hindi

English

Punjabi

Interests

Badminton, Swimming, T.T. Lawn Tennis, Cycling

Timeline

SENIOR SYSTEM ADMINISTRATOR

Infinite Computer Solutions (Project - City Of Hope)
2019-08 - Current

APPLICATION SUPPORT ENGINEER

Collabera (Project - KPMG)
2018-03 - 2019-03

SR. ASSOCIATE CONSULTANT

NTT DATA GDS (Project - Morgan Stanley)
2015-04 - 2017-06

PROCESS ASSOCIATE

Infosys
2013-01 - 2014-05

MBA Finance & Marketing

Proton Business School
2010-08 - 2012-09

Bachelor of Engineering Computer Science

Oriental Institute Of Science And Technology
2005-06 - 2009-07

High School Diploma

D.A.V. Public School
2004-05 - 2021-05

High School Diploma

D.A.V. Public School
2002-05 - 2003-05