Operating Systems Windows XP/7, 8, 10 and VISTA
SIRIKONDA VINAYKUMAR
Customer support manager
Hyderabad
Summary
Innovative and proactive Business Development Manager offering 8 years of experience's in providing services and converting sales leads and effectively managing multiple territories.
Highly skilled in forecasting, project management and strategic planning with exceptional manufacturing expertise and top-notch communication abilities. Proficient in monitoring trends and capitalizing on emerging opportunities.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Business Development Manager
SVS EQUIPMENTS
2018-01 - Current
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Developed high speed hugger conveyor and succeeded.
- Stared undertaking many R & D works for NFC and HBL companies
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Generated new business with marketing initiatives and strategic plans.
Senior Customer Support Engineer
ANITA MEDICAL SYSTEMS PVT. LTD.
2015-09 - 2017-12
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Delivered practical training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Attending the breakdown calls and 24/7 technical support to customers on phone.
- Giving instructions on how to use Syringes in proper way to each and every customer.
- Planning for regular Preventive Maintenance Services.
- Installations and Product Training.
- LAMC and CMC follow ups with all OEM's.
- Servicing, installation and troubleshooting of all MEDRAD and IMAXEON pressure Injectors.
- Keeping track of the files analyzing user need & requirements and answering technical questions.
Service Manager
Trivitech Diagnostic Solutions Pvt.Ltd.
2015-01 - 2015-09
- Met with customers to discuss service needs and develop effective and practical solutions.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Sales and Service Engineer
TARAN IMPEX PVT. LTD.
2014-01 - 2014-12
- Attending the breakdown calls.
- Planning for regular Preventive Maintenance Services.
- Installations and Product Training.
- LAMC and CMC follow up
- Servicing, installation and troubleshooting of KONICA MINOLTA CR’S and DR's.
- Maintenance and troubleshooting of Desktops,Printer and Software support.
- Installation and configuration of Software & Troubleshooting client related problems on OS and Applications.
- Keeping track of the files analyzing user need & requirements and answering technical questions.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Customer Support Engineer
DAMERA MEDIFES
2012-01 - 2013-12
- Attending the breakdown calls.
- Planning for regular Preventive Maintenance Services.
- Installations and Product Training.
- LAMC and CMC follow ups with all OEM's.
- Servicing, installation and troubleshooting of all MEDRAD and IMAXEON pressure Injectors and FUJIFILM CR’S and DR's.
- Maintenance and troubleshooting of Desktops,Printer and Software support.
- Installation and configuration of Software's & Troubleshooting client related problems on OS and Applications.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Technology - ECE
Mother Teresa Institute Of Science And Technology
2007-06 - 2011-05
Skills
Technical software C, Matlab, Auto CAD
Able to troubleshoot and repair at Chip and PCB level
Key decision making
Vendor management
Relationship building and management
Additional Information
- ACHIEVEMENTS . , Got best performance award from FUJI FILM.
Hobbies
I love to do some field works at my field in Weekends
Great interest in planting different flower plants
Playing shuttles everyday morning
Timeline
Business Development Manager
SVS EQUIPMENTS
2018-01 - Current
Senior Customer Support Engineer
ANITA MEDICAL SYSTEMS PVT. LTD.
2015-09 - 2017-12
Service Manager
Trivitech Diagnostic Solutions Pvt.Ltd.
2015-01 - 2015-09
Sales and Service Engineer
TARAN IMPEX PVT. LTD.
2014-01 - 2014-12
Customer Support Engineer
DAMERA MEDIFES
2012-01 - 2013-12
Bachelor of Technology - ECE
Mother Teresa Institute Of Science And Technology
2007-06 - 2011-05
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Auto CAD, MS office
Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Interests
Travel around the World
Accomplishments
- Won "Best employee award "
- Exceeded quarterly objectives by as much as 50% on a regular basis.