Auto CAD, MS office
SIRIKONDA VINAYKUMAR
Customer support manager
Hyderabad,Telangana
Summary
Innovative and proactive Business Development Manager offering 8 years of experience's in providing services and converting sales leads and effectively managing multiple territories.
Highly skilled in forecasting, project management and strategic planning with exceptional manufacturing expertise and top-notch communication abilities. Proficient in monitoring trends and capitalizing on emerging opportunities.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Business Development Manager
SVS EQUIPMENTS
hyderabad, Telangana
01.2018 - Current
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Developed high speed hugger conveyor and succeeded.
- Stared undertaking many R & D works for NFC and HBL companies
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Generated new business with marketing initiatives and strategic plans.
Senior Customer Support Engineer
ANITA MEDICAL SYSTEMS PVT. LTD.
hyderabad, Telangana
09.2015 - 12.2017
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Delivered practical training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Attending the breakdown calls and 24/7 technical support to customers on phone.
- Giving instructions on how to use Syringes in proper way to each and every customer.
- Planning for regular Preventive Maintenance Services.
- Installations and Product Training.
- LAMC and CMC follow ups with all OEM's.
- Servicing, installation and troubleshooting of all MEDRAD and IMAXEON pressure Injectors.
- Keeping track of the files analyzing user need & requirements and answering technical questions.
Service Manager
Trivitech Diagnostic Solutions Pvt.Ltd.
vishakapatnam, A.P
01.2015 - 09.2015
- Met with customers to discuss service needs and develop effective and practical solutions.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Sales and Service Engineer
TARAN IMPEX PVT. LTD.
hyderabad, Telangana, A.P
01.2014 - 12.2014
- Attending the breakdown calls.
- Planning for regular Preventive Maintenance Services.
- Installations and Product Training.
- LAMC and CMC follow up
- Servicing, installation and troubleshooting of KONICA MINOLTA CR’S and DR's.
- Maintenance and troubleshooting of Desktops,Printer and Software support.
- Installation and configuration of Software & Troubleshooting client related problems on OS and Applications.
- Keeping track of the files analyzing user need & requirements and answering technical questions.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Customer Support Engineer
DAMERA MEDIFES
hyderabad, Telangana
01.2012 - 12.2013
- Attending the breakdown calls.
- Planning for regular Preventive Maintenance Services.
- Installations and Product Training.
- LAMC and CMC follow ups with all OEM's.
- Servicing, installation and troubleshooting of all MEDRAD and IMAXEON pressure Injectors and FUJIFILM CR’S and DR's.
- Maintenance and troubleshooting of Desktops,Printer and Software support.
- Installation and configuration of Software's & Troubleshooting client related problems on OS and Applications.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Technology - ECE
Mother Teresa Institute Of Science And Technology
06.2007 - 05.2011
Skills
Operating Systems Windows XP/7, 8, 10 and VISTA
undefinedAdditional Information
- ACHIEVEMENTS . , Got best performance award from FUJI FILM.
Hobbies
I love to do some field works at my field in Weekends
Great interest in planting different flower plants
Playing shuttles everyday morning
Timeline
Business Development Manager
SVS EQUIPMENTS
01.2018 - Current
Senior Customer Support Engineer
ANITA MEDICAL SYSTEMS PVT. LTD.
09.2015 - 12.2017
Service Manager
Trivitech Diagnostic Solutions Pvt.Ltd.
01.2015 - 09.2015
Sales and Service Engineer
TARAN IMPEX PVT. LTD.
01.2014 - 12.2014
Customer Support Engineer
DAMERA MEDIFES
01.2012 - 12.2013
Bachelor of Technology - ECE
Mother Teresa Institute Of Science And Technology
06.2007 - 05.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Interests
Travel around the World
Accomplishments
- Won "Best employee award "
- Exceeded quarterly objectives by as much as 50% on a regular basis.
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