Summary
Overview
Work History
Education
Skills
Timeline

Simon Gatheru Waigi

Business Intelligence Analyst
Nairobi

Summary

Enthusiastic Business Intelligence Analyst, and aspiring Data Scientist, with an interest in using data to make informed and sound decisions. Experience in Python and its applications in solving problems with data.

Overview

4
4
years of post-secondary education
3
3
years of professional experience

Junior Business Intelligence Analyst

Penda Health
2020-03 - Current
  • Automated the process of splitting costs to respective cost centers, reducing time taken by 3 days.
  • Performed analysis on mobile network providers and their offering, which resulted in fewer dropped calls and better support for the call center lines.
  • Documented internal processes, implemented a knowledge base as a point of reference.
  • Created reports that were used in fund raising, and showing performance of the newly launched call center.

Agent Support Administrator

Telkom Kenya
2016-11 - 2018-12
  • Performed a monthly analysis on the sales team's performance, that reduced remuneration for underperforming members by more than 50%.
  • Performing over 15,000 KYC checks on agent and merchant applications, account creation and dispatch of tills.
  • Managed the successful shut down of Orange Money to pave way for the new mobile money platform "Tkash".
  • Participated in the testing and product development of "Tkash" to its successful launch.

Work History

Bachelor of Commerce - Business Administration

Strathmore University
2012-06 - 2016-06

Education

Skills

    Data Analysis and Analytics

Data Mining

Software Development

Software Testing

Business Process Design and Improvement

Junior Business Intelligence Analyst - Penda Health
2020-03 - Current
Agent Support Administrator - Telkom Kenya
2016-11 - 2018-12
Strathmore University - Bachelor of Commerce, Business Administration
2012-06 - 2016-06

Timeline

Simon Gatheru WaigiBusiness Intelligence Analyst