Sierra Johnson
sukisoji@gmail.com
Philadelphia,PA
Summary
Self motivated , ambitious individual with experienced communication and customer support skills. Highly motivated , team oriented, hard worker who excels in fast-paced work environments and is committed to excellence. I would like to bring to your company professional enthusiasm and dedication , responsibility in a good work ethic.
Overview
10
10
years of professional experience
Work History
Enrollment Specialist
MorphoTrust
05.2020 - Current
- Promptly greet applicants and guests.
- Facilitate applicant progress through the company process.
- Perform data entry.
- Conduct fingerprinting for federal and state program, such as TSA pre-check.
- Conduct ink and live-scan FBI Fingerprinting.
- Assist with or perform drug-screening process as required.
- Promptly answer all incoming calls and direct to the appropriate area.
- Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including
computer hardware and software. - Verify applicant identity and scan required documents into database system.
- Successfully complete required biometric and data capture processes and paperwork on each
applicant. - Adhere to all company and departmental employment policies.
- Perform administrative duties such as conducting child abuse history clearances and state
criminal records research. - Maintain service center waiting area and back room in neat and orderly manner.
UPS Store Center Associate
United Parcel Service, UPS
09.2017 - 05.2020
- Receives and processes packages for courier shipment.
- Assists customer needs with operating copiers , fax machines, binding equipment , laminating machines and point of sales devices.
- Separates all incoming packages and labels individually on package and in system , to let customers know their packages have been received.
- Amazon returns.
- Certified Notary- Notarized documents for customers.
- Assisted with fingerprints and passport photos.
Call Center Representative
Family Dematology
03.2013 - 12.2017
- Serviced and answered all calls for 20 locations , all calls inbound to same call center.
- Answers all calls for all counties.
- Arranges , cancels , and edits all appointments for all patients/clients via Doctors and insurance approval.
- Spoke with insurances to approve appointments for clients.
- Updated data base with client information.
- Called pharmacies for doctors to update notes , and spoke with doctors assistants to clear messages for clients.
Education
Nursing Assistance Certification - Nursing Assistance
Brooks Alternative Nursing School
New Jersey03.2009
High School Diploma -
Frankford High School
Philadelphia, PA06.2008
Skills
- Proficient computer skills , including Microsoft office (word, outlook , and some excel spreadsheets)
- Customer Service ( 15 years)
- Fast-pace environments (15 years)
- Data Entry
- Strong verbal and written communication skills , including spelling and math
- Fast leaner
- Team oriented , also independently confident
- Reliable / Dependable (punctual , works when scheduled and loves overtime)
- Teachable / Trainable demeanor
References available upon request.
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Timeline
Enrollment Specialist
MorphoTrust
05.2020 - Current
UPS Store Center Associate
United Parcel Service, UPS
09.2017 - 05.2020
Call Center Representative
Family Dematology
03.2013 - 12.2017
Nursing Assistance Certification - Nursing Assistance
Brooks Alternative Nursing School
High School Diploma -
Frankford High School