Summary

Overview

Work History

Education

Skills

Timeline

SHUBHAM SONI

TEAMMATE

Bhopal

Summary

Diligent Teammate with experience of more than 6 years managing phone, online and consultative communications with customers. Proactively identified several opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

years of professional experience

years of post-secondary education

Work History

Customer Service Teammate

TASKUS INDIA PRIVATE LIMITED

Indore

08.2022 - Current

This Organization deals with customer support
I am here working as a teammate and I am looking after the customer support and their satisfaction
I have to achieve all my KPI’s every month
There are so many different process falls under this organization and I am working in a chat support and outbound support with the International clients
I have learnt a lot from this organization in a short span of time
LINE OF BUSINESS WORKED WITH TASKUS:
ATO (Account Take Over)
Payment Escalations
VIP Customers
Regular Customer support., Dealing with NRI customers along with domestic clients gathering their Home Loan Requirements and other financial needs
Maintaining client relations after sales in order to ensure customer satisfaction and working with Technical/Management teams for requirement fulfillment.
Regularly training for self-development and learning new launched company’s products
Hands on experience in Office Applications for all kinds of reporting and analysis
ACHIEVEMENT:
Pat on Back” from HDFC at frequent intervals for Best Performance and Target Achiever
2 times CSAT score performer within the location.

DESIGNATION – MARKETING OFFICER

INDUSIND MARKETING AND FINANCIAL SERVICES PRIVATE LIMITED

07.2021 - 05.2022

IndusInd Marketing Financial Services is a subsidiary company of IndusInd Bank Ltd
It is a channel which deals in Home Loan in a prime vertical With HDFC LTD.

DESIGNATION – BUSINESS DEVELOPMENT ASSOCIATE

BYJUS THINK AND LEARN PRIVATE LIMITED

12.2015 - 05.2021

BYJUS is the world’s largest Edtech company
This organization deals in Education system
The back bone of this organization is Business Development Associates who sell their educational application
They educate every child who studies in school and take care of the preparation of competitive exams also.

Business Development Associate

HDFC Sales Private Limited

12.2016 - 10.2020

Generating new leads through cold calling and catering to existing data provided by Lead square tool to convert them into clients by pitching them the company’s product through online presentations and Product demos
Cross selling of products to existing clients and after sales support
Financial analysis of overall sales company’s product and services by tracking sales/revenue
Generating operational reports for senior management
HDFC SALES is a home loan organization which works for HDFC LIMITED
All the marketing activities like sales, customer support, customer services, sourcing of business is taken care of by this company
I have to do open market sales here like – cold calling, making new sources for business, customer services and support and many more things.