Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Work Availability
Interests
Timeline

Shivarama Krishna

IT Infrastructure Project Manager
Bengaluru

Summary

Skilled & Versatile Project Management Professional seeking an opportunity in Infrastructure Project Management. Project Manager with first-rate skills in directing full cycles for global infrastructure projects. Proven ability to deliver substantial revenue/savings, productivity and quality improvements through well-managed, on-time projects. 12+ years of overall experience in the field of IT with 9+ years of experience in Project Management Infrastructure services (Server Builds, Decommission, Storage Uplifts, Software Upgrades) Service Management and Software Maintenance System.

Overview

3
3
Languages
5
5
Certifications
4
4
years of post-secondary education
12
12
years of professional experience

IT Infrastructure Project Manager

Dell Technologies
2015-09 - Current
  • Work with technical teams and EMC/VCE partner resources towards managing deployment and implementation of VCE's VBlock EMC storage, Cisco servers & networking and VMware virtualization technology.
  • Responsible for managing full life cycle of projects from architectural design, communications, risk & change management, schedule development, consistent project documentation & reporting through customer and customer service turnover.
  • Manage cross functional team(s) in establishment, planning & implementation of multiple projects and/or programs to Ensure projects are delivered on time, within budget and to satisfaction of customer & sales team.
  • Preparing, maintaining and submitting activity/progress reports and time recording/management reports to customer.
  • Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
  • Be part of overall Program Management team, make recommendations to senior management as necessary and contribute to collective leadership.
  • Proactively follow escalation and change control process and escalate issues in appropriate, timely, and tactful manner.
  • Actively participate in Negotiating and resolving issues and conflicts as arise across areas of project and their impact on other activities, systems and projects.
  • Work with Program Delivery Management to coordinate and validate revenue forecast.
  • Draft and submit budget proposals and recommend subsequent budget changes where necessary.
  • Support and assist Delivery Manager with reporting, contractual obligation management, service level management, and ITIL based service management.
  • Identify areas of risk/opportunities and influence and implement continuous improvements.
  • Facilitate partner alignment and maintain partner relationships.

Technical Project Manager

IBM
2011-03 - 2015-09
  • 4 years 7 months) Server Provisioning (Infrastructure Build, Activation and Decommissioning) Responsibilities:.
  • Collaborate with Implementation Designers and Architect to formulate strategies regarding new projects in pipeline.
  • Deliver each build/service activation/Decommission request according to agreed plan with project manager and in shortest possible timeframe and for least possible cost.
  • Manage preparation of IBM data center for build - i.e. Working with LOS to use project allocated space, power, racking, and cabling in place.
  • Manage implementation of network infrastructure as defined within solution and including rising of all Changes and associated work requests for server infrastructure.
  • Perform compliance and health checks required prior to handover for Content Load.
  • Handover devices to client project manager for Content Load phase of project.
  • Manage pre-agreed Service Activation activities for devices including answering SA&D checklists.
  • Manage handover of devices to Steady State/BAU.
  • Leverage project management methodology to plan effectively, manage risks and issues.
  • Escalate appropriately – when appropriate items is overdue should be flagged to management team.
  • Generate & broadcast Key Performance Indicator (KPI) Report, Daily, Weekly and Monthly Delivery Reports and send regular Business Communication to Stake Holders on status of project.
  • Chair meetings to review RCA provided by technical teams with client and discuss preventative action and corrective action items and validate in RCA database.
  • Maintain all required documentation in central repository (Project Control Book and Team Room).
  • Effectively communicates relevant project/practice information to superiors and peers.
  • Share lessons learned and best practices.
  • Try to anticipate client’s needs and propose alternative business solution.

Severity Analyst

IBM
2010-04 - 2011-03
  • Involved with end to end Incident Management.
  • Verification of Quality, Business Impact-Risk and Analysis of changes.
  • Ensure appropriate management involvements and approval for all Incidents.
  • Attend Incident meetings.
  • Represent Incident Management in Major Event Schedule Meetings, Weekly Account Review Meetings, And Failed Incident Review Meetings.
  • Generating, maintaining and updating process related reports for accurate information availability(Eg Weekly Report, Daily reports).
  • Acting as Focal point for Process and day to day queries regarding changes.
  • Involved with Defect Prevention Program, as part of Service Improvement plans.
  • Facing Internal & Customer Audits.
  • Ensure Service Level Agreements are achieved.
  • Ensure correct teams engaged in Major Incidents System Management System (SCCM Patching).
  • Providing IT (tier 2) support for AT&T Employees.
  • Supported installing various mandatory software’s and patches on all organizational units connected to AT&T network through various terminal servers.
  • Troubleshooting and maintaining all desktops and laptops on AT&T network.
  • Remediating SMS client on all machines to ensure advertisements are run properly and packages are pushed completely through servers.
  • Handled escalations and technical elevations generated by level 1 technical team.
  • Analyze various issues on servers which fail to install packages when pushed through server and troubleshoot them.

Senior Technical support associate

The Minacs Group
2008-08 - 2010-04

Responsibility

  • Supporting Apple desktop and portable computers.
  • Expertise in Mac Mail trouble shooting and configuring.
  • Trouble shooting using UNIX terminal commands.
  • Configuration of RAID setup in MAC.
  • Consistently achieved CSAT 90% and above
  • SME for Team.

Work History

Bachelor of Engineering (BE) - Electronics and communication

Vemana Institute Of Technology
2004-08 - 2008-07

Education

Skills

    Stakeholder Management

Scope Management

Communication Management

IT Infrastructure Management

Risk Mitigation Planning

Schedule Coordination

Quality Assurance

Estimating Skills

Documentation Management

Certification

PMP

2020-11
ITIL v3 Foundations Certified
2014-09

PRINCE2® Foundation and Practitioner Certification

2016-09

Certified Scrum Master

2016-03

Associate - Information Storage and Management Version 3.0

2018-08

Accomplishments

  • Collaborated with engineering and automation team to develop automated process to upgrade the Powerflex operating system which eliminated the human errors and reduced the project timeline

Affiliations

  • Project Management Institute

Languages

English

Kannada

Hindi

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Interested in sports, I play football and cricket

PMP

2020-11

Associate - Information Storage and Management Version 3.0

2018-08

PRINCE2® Foundation and Practitioner Certification

2016-09

Certified Scrum Master

2016-03
IT Infrastructure Project Manager - Dell Technologies
2015-09 - Current
ITIL v3 Foundations Certified
2014-09
Technical Project Manager - IBM
2011-03 - 2015-09
Severity Analyst - IBM
2010-04 - 2011-03
Senior Technical support associate - The Minacs Group
2008-08 - 2010-04
Vemana Institute Of Technology - Bachelor of Engineering (BE), Electronics and communication
2004-08 - 2008-07

Timeline

Shivarama KrishnaIT Infrastructure Project Manager