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Sharleen Newland
GROVE CITY,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
I started sewing at the age of 5. I am passionate about the craft. I currently design fabric, and sew pouches and bags, and sell on line and at art shows.
I have an industrial sewing machine, serger, domestic machine and a heat press.
I am looking for a part time position to supplement my income.
I made $20.00 plus benefits when I left Express Scripts, I am willing to negotiate my compensation.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Royal Health Services
04.2020 - 01.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Customer Service Representative
Medco/Express Scripts (now Cigna)
07.2008 - 07.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Started in customer service, was promoted to Physician's Service Center after 6 months
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor Of Science - Textiles And Clothing Design
Ohio State University
Columbus, OHSkills
- Physician Communication
- Customer Satisfaction
- Documentation
- English language skills, grammar, sentence construction, spelling
- Typing speed 65 WPM
- computer knowledge
- Sales and sewing machine education experience
- Retail Store management experience (Zales Jewelers)
- Extensive knowledge of sewing techniques, garment and bag construction
- Listening and problem resolution skills
Timeline
Home Health Aide
Royal Health Services
04.2020 - 01.2023
Customer Service Representative
Medco/Express Scripts (now Cigna)
07.2008 - 07.2015
Bachelor Of Science - Textiles And Clothing Design
Ohio State University