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Shada Norris
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 8+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Lead/Certified Medical Assistant
Woodlands Medical Specialists
06.2016 - Current
- Coordinate and oversee activities of the clinic and clinical team members to ensure compassionate, effective and efficient delivery of high quality clinical care for patients
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Responded to patient inquiries via phone or email in a professional manner
- Managed the Chronic Care Management Team
- BP monitor program trainer
- Apart of the emergency response code team
- Provided efficient and courteous customer service to patients at all times
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Resolved customer inquiries and complaints with timeliness and professionalism
- Delivered quality customer service to staff and customers
- Trained and onboarded new office staff members
- Resolved conflicts between staff members through mediation or other methods
- Implemented processes to streamline workflow throughout the office environment.
Sales Supervisor
Kay Jewlers
02.2022 - 04.2023
- Managed inventory levels at store locations according to corporate guidelines.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Delegated work to staff, setting priorities and goals.
- Processed cash, credit and check transactions with POS system and cash register.
- Coached staff on strategies to enhance performance and improve customer relations.
Registered Pharmacy Technician
CVS Pharmacy
06.2016 - 05.2017
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Verified insurance data and contact information to complete prescription refill requests
- Received written prescription and refilled requests and verified that information is complete and accurate
- Operated cash registered to accept payment from customers
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
Center Lead/ Preschool Teacher
House of Prayers Learning Center
Pensacola, FL
06.2010 - 08.2015
- Coordinated and directed extracurricular activities and programs, such as after-school events
- Met with families before enrollment to develop positive relationships and learn about child's background
- Monitored children at all times to ensure their safety in the classroom setting
- Communicated and developed effective partnerships with parents and families, encouraging parent involvement.
Education
Medical Assisting Degree -
Pensacola State College
05.2016
Skills
- Ability to educate patients on treatments and procedures by having patience, being attentive, using clear communication skills, and having a calm presence
- Strong leadership skills
- Strong organizational, communication and interpersonal skills
- Record, manage and update patient information and medical histories in accordance with HIPAA regulations
- Proficient with EMRs knowledge of billing and coding guidelines
- Knowledge of chronic health conditions and their management
- Ability to work independently and as part of a team
- Experience working in a fast-paced environment
- Workflow Planning
- Conflict Management
Certification
- CMA (AAMA)
- Certified Medical Assistant (CMA), AAMA
- Registered Pharmacy Technician (RPT)
- BLS Certification (AHA)
- ACLS Certified
Timeline
Sales Supervisor
Kay Jewlers
02.2022 - 04.2023
Clinical Lead/Certified Medical Assistant
Woodlands Medical Specialists
06.2016 - Current
Registered Pharmacy Technician
CVS Pharmacy
06.2016 - 05.2017
Center Lead/ Preschool Teacher
House of Prayers Learning Center
06.2010 - 08.2015
Medical Assisting Degree -
Pensacola State College