Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
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Scott Hoffman

Retail Manager
San Diego

Summary

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

4
4
years of professional experience

Work History

Store Supervisor

Brooks Brothers
2020-09 - Current
  • Increased sales 15% by offering advice on purchases and promoting additional products.
  • Educated customers on promotions to enhance sales.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained outstanding store conditions and visual merchandising standards.
  • Increased store revenue through converting sales.

Assistant Manager

Men’s Wearhouse
2019-09 - 2020-07
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Increased sales revenues by 20% over 6months by promoting complementary products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Completed annual inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.

Parts Sales Manager

Scandinavian Boiler Service Inc.
2018-10 - 2019-06
  • Established boiler spare parts department from ground up, including stock management and employee training.
  • Managed team of 4 direct reports and 4 parts specialists in sale of spare parts in dealership representing cruise ships, military and container vehicles.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Educated customers on promotions to enhance sales.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained newly hired sales associates in upselling techniques, Phone and computer input, bolstering job expertise within [3months].
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.

Manager

R. W. Reeds CO.
2015-07 - 2018-02
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at 1 facilities.
  • Oversaw and optimized work of 20 associates s performing high-quality stocking and merchandising work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Trained new employees in specific job requirements.
  • Facilitated change management activities for department and staff of 20 individuals.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.

Education

High School Diploma

Otsego High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Employee management

Loss prevention

Strategic selling

Supervision

Problem resolution

Project organization

MS Office

Timeline

Store Supervisor

Brooks Brothers
2020-09 - Current

Assistant Manager

Men’s Wearhouse
2019-09 - 2020-07

Parts Sales Manager

Scandinavian Boiler Service Inc.
2018-10 - 2019-06

Manager

R. W. Reeds CO.
2015-07 - 2018-02

High School Diploma

Otsego High School
Scott HoffmanRetail Manager