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Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Scott Bonestell

Scott Bonestell

CPCO
Port Charlotte
Summary

Certified pest control operator in the categories of General household pest control and rodent control, Termite and other WDO control, Lawn and Ornamental. Seasoned Service Manager bringing 17 years of industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview
17
17
years of professional experience
Work History

Service Manager

Hughes-Exterminators
2019-10 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored team performance, adhered to service level agreements and provided detailed job training.
  • Managed team of 11 employees in GHP, Termite, L&O and Wildlife processes to comply with state and federal policies across company.
  • Updated existing customers on services and changes in accounts to maintain good rapport and increase sales

Termite/WDO And Wildlife Departments Manager&Safety Director

Hoskins Pest Control, Inc.
2010-11 - 2019-02

Managed the Termite/WDO department

Managed the Wildlife department

Safety Director for the company

  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.

Termite/GHP Tech And Sales

Ace Pest Management
2009-10 - 2010-11

Conducted treatments for termites and other WDOs

Conducted treatments for commercial and condo properties

Sales for commercial, residential, and WDOs

  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.

GHP Residential Tech

Econo Pest Control
2005-09 - 2009-02

Operated Commerical and termite route

Operated GHP residential route and sales

  • Inspected commercial and residential buildings and structures for pest issues.
  • Applied products to provide corrective and preventative treatments while maintaining high customer satisfaction
Education

Termite/WDO, Fumigation, L&O

UF Pest Management University
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Skills
Self-motivated
Team leadership

Skilled in Software

Data management
Project Management
Staff development
Sales
Affiliations

Jason Rose 941.483.6396

jason.rose@down2earthinc.com

General manager over departments I managed

Currently Regional Director at Down2Earth

Glen Rockwell 603.262.0574

glenrockwell75@gmail.com

Manager of Commercial and Condo GHP department at Hoskins

Dr. Faith Oi 352.273.3971

foi@ufl.edu

Entomologist who has been an educator and resource for many years

Timeline

Service Manager

Hughes-Exterminators
2019-10 - Current

Termite/WDO And Wildlife Departments Manager&Safety Director

Hoskins Pest Control, Inc.
2010-11 - 2019-02

Termite/GHP Tech And Sales

Ace Pest Management
2009-10 - 2010-11

GHP Residential Tech

Econo Pest Control
2005-09 - 2009-02

Termite/WDO, Fumigation, L&O

UF Pest Management University
-