Scott Bonestell

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Monitored team performance, adhered to service level agreements and provided detailed job training.
• Managed team of 11 employees in GHP, Termite, L&O and Wildlife processes to comply with state and federal policies across company.
• Updated existing customers on services and changes in accounts to maintain good rapport and increase sales

Managed the Termite/WDO department

Managed the Wildlife department

Safety Director for the company

• Mentored and motivated team members to efficiently achieve challenging business goals.
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.

Conducted treatments for termites and other WDOs

Conducted treatments for commercial and condo properties

Sales for commercial, residential, and WDOs

• Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
• Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.

Operated Commerical and termite route

Operated GHP residential route and sales

• Inspected commercial and residential buildings and structures for pest issues.
• Applied products to provide corrective and preventative treatments while maintaining high customer satisfaction