Merchandise organization
Sarah Eller
Produce Clerk
Kennewick
Summary
Motivated individual with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Over 12 years in produce and OPS department management.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Produce Clerk
Fred Meyer
2020-08 - Current
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Maintained safe, neat and clean working environment at all times.
Customer Service Assistant Manager
Fred Meyer
2019-08 - 2020-08
- Supported CSM managing over 60 team members resolving several customer issues every day.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Planned and prepared work schedules to assign 60 member team to specific tasks.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned parcel staff to tasks and lots based on abilities and daily requirements.
- Improved process efficiency through effective inventory control in alignment with store standards.
- Adhered to safety protocols by enforcing proper equipment usage.
Cashier
Fred Meyer
2008-01 - 2019-08
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed weekly sales circulars and monitored price changes.
- Educated customers on promotions to enhance sales.
Shift Manager
McDonald's
1999-02 - 2007-11
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Kept janitorial closets clean and organized.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Education
High School Diploma
Kennewick High School
1997-09 - 2001-06
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Stocking and replenishing
Price tagging and shelf labeling
Cleaning and sanitation
Basic math
Safety standards and protocols
Quality control guidelines
Written and oral communication
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Produce Clerk
Fred Meyer
2020-08 - Current
Customer Service Assistant Manager
Fred Meyer
2019-08 - 2020-08
Cashier
Fred Meyer
2008-01 - 2019-08
Shift Manager
McDonald's
1999-02 - 2007-11
High School Diploma
Kennewick High School
1997-09 - 2001-06