Sara Hoover
Hiring Supervisor
Escondido,CA
Summary
Hardworking and authentic Retail Operations Supervisor recognized as a strong leader with expertise in every aspect of department management. Talented at coaching staff and promoting caring customer service. Offering over 5+ years of experience working in the customer service and Management field. Driven and coordinated with expertise in employee relations and sales monitoring.
Overview
10
10
years of professional experience
Work History
Retail Operations Hiring Supervisor
San Diego Zoo Safari Park
Escondido, CA
11.2020 - Current
- Assists with department payroll processing.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Directed training and performance monitoring for 200+ staff members.
- Schedules employee shifts.
- Oversees gift shop and restaurant staff and operations.
- Oversees catered events.
- Supports internal communications by crafting employee newsletters.
- Handles employee counseling.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Daily revenue auditing.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Beauty Consultant
Mary Kay
Escondido, CA
09.2022 - Current
- Identified client needs and recommended products based on preferences and requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Merchandise Salesclerk and Relief Lead
San Diego Zoo Safari Park
Escondido, CA
05.2014 - 11.2020
- Supervised operations, appearance, employees, and cash handling for multiple stores.
- Coached and trained 15+ employees.
- Documented inventory and employee and/or guest concerns.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Fulfilled guest requests with accuracy.
Animal Caretaker
Project Wildlife
Ramona, CA
01.2019 - 01.2020
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Carried out euthanizations of diseased or infirm animals to keep stock healthy.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Managed facility laundry, cleaning and restocking.
- Followed pet care instructions for dietary needs and medication regimens.
Guest Service Ambassador
San Diego Zoo Safari Park
Escondido, CA
04.2014 - 05.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Provided compassionate service to diverse customers.
- Monitored crowd control.
- Checked and collected event tickets.
Education
Some College (No Degree) - Veterinary Medicine
Penn Foster Career School
Scranton, PAGED -
Escondido High School
Escondido, CA06.2011
Skills
- Operational Standards
- Employee Performance Evaluations
- Program Monitoring
- Hiring and Training
- Interviewing and Prescreening
- Safety Awareness
- Records Organization and Management
- Focus and Follow-Through
- Originality and Creativity
- Problem Anticipation and Resolution
- Performance Metrics Analysis
- Sales Tracking
- Corrective Actions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved team member of the quarter by completing work with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Beauty Consultant
Mary Kay
09.2022 - Current
Retail Operations Hiring Supervisor
San Diego Zoo Safari Park
11.2020 - Current
Animal Caretaker
Project Wildlife
01.2019 - 01.2020
Merchandise Salesclerk and Relief Lead
San Diego Zoo Safari Park
05.2014 - 11.2020
Guest Service Ambassador
San Diego Zoo Safari Park
04.2014 - 05.2014
Some College (No Degree) - Veterinary Medicine
Penn Foster Career School
GED -
Escondido High School
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