Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
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Sachin Ingle

Sachin Ingle

Operations/ Quality Manager
Mumbai

Summary

Enthusiastic Operation & Quality Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Healthcare Operations and Quality Management and training in Program on Implementation of NABH Standards & Continual Quality Improvement by QCI, NABH. Motivated to learn, grow and excel in Healthcare Industry.

Overview

3
3
Certifications
7
7
years of post-secondary education
8
8
years of professional experience

Work History

Operations & Quality Manager

Lotus Eye Hospital
2017-09 - Current
  • Ensure Development, implementation & evaluate hospital operations management practice delivery model in accordance with vision, mission, goals and objective of hospital unit.
  • Manage approximately 400 patients everyday in OPD and 25 patients in IPD.
  • Responsible for building culture of continuous improvement in customer experience and operational excellence.
  • Selecting high-end medical equipment after taking into consideration requirements of hospital and conducting cost benefit analysis.
  • Create & implement robust pricing mechanism for healthcare services based on extensive market survey.
  • To ensure availability of linen at all times in hospital, proper segregation of linen and ensuring their infection free washing procedure.
  • Handling other administration & HR work of hospital along with Union Matters & other legal matters. Also, recruit sufficient number of health care staff for efficient working with help of annual manpower plan, preparing employee salary and conducting employee trainings and employee induction program.
  • Overseeing overall hospital quality aspects of Lotus Eye Hospital. Imparting trainings on quality related aspects to all staff. Ensuring timely collection, collation and analysis of Quality Indicators and presenting them to Quality Assurance Committee for further analysis and action.
  • Ensuring periodic audits of hospital and patient quality aspects and updating management of requirements and modifications, if any. Ensuring timely conduct of various Committee Meeting and maintaining minutes of meeting of same. Prepared/ updated all manuals and SOPs in line with NABH requirements.

Administrator, Quality and HR Manager

Varma Union Multispecialty Hospital
2015-11 - 2017-08
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Empanel centre with CGHS & ECHS to boost financial growth of organisation.
  • Administration of all hospital departments and services, maintenance of facilities and bio-medical equipment and procurement of hospital supplies to ensure uninterrupted high quality patient care.
  • Check statutory compliances with Govt. Norms for tax and other statutory requirements.
  • Develop annual plan for operationally operated well and achieve quality standards and to match patient’s expectations.
  • Assigned tasks of coordinating, supervising and managing daily activities of Hospital. Coordinating with various different departments to ensure excellence in patient care. Handling and solving audit related issues.

Administrator, Quality & HR Manager

Choithram Netralaya
2014-04 - 2015-10
  • Interpreted management directives to define and document administrative staff processes. Develop centre for NABH & successfully completed its accreditation.
  • Empanel centre with CGHS to boost financial growth of organization.
  • Handling HR, Marketing and Operations of 3 commercial centres, 1 trust hospital and 2 vision centres.
  • Responsible for ensuring availability of sufficient health care staff to carry out administrative tasks efficiently.
  • Take care of conversions; coordinate with marketing team for their efficiency.
  • Take care of Local IT support, Cash handling, inventory management and other day to day imp works.
  • Take round of Hospital and talk with patients for their feedback and monitor floor activity, taking regular meeting of staff in order to make them aware about their contribution.

Marketing & Operation Manager

Vasan Eye Care
2012-12 - 2014-03
  • Maintaining and updating documents for statutory requirements.
    Preparing and sending MIS reports to top management.
  • Coordinating Tracking references with marketing team for various business development needs. Monitoring surgery conversions, GP conversions and taking necessary action to increase business. Meeting operated patients for their feedback.
  • Taking regular meetings with each department once in every week
    to make staff aware of their contribution. To guide and motivate staff to improve their services to patients and product knowledge. To discuss their problems for not achieving their said targets and give them guidance.
  • Planning and execution of monthly marketing plan.
  • Advertisement of Hospital via print media, on air and via other source of communication. Creating Unique Visual Branding and promote them via different media. Organize Various TV shows and Press conference in order to educate general public.
  • Creating patient awareness by organizing various camps at Corporate, Societies, Colleges and School & organize various Doctor's Lecture/Conferences.

Education

PG Diploma (Hospital Administration) - Hospital Administration

Medvarsity University, A Unit Of Apollo Hospital
2014-07 - 2015-07

Diploma in Health Care Informatics - Health Care Informatics

Medvarsity University, A Unit Of Apollo Hospital
2014-06 - 2014-12

Master of Pharmacy - Medicinal And Pharmaceutical Chemistry

Smriti College Of Pharmaceutical Education
2010-10 - 2012-10

Bachelor of Pharmacy - Pharmaceutical Sciences

Smriti College Of Pharmaceutical Education
2004-07 - 2008-06

Skills

NABH & Quality Accreditation

ICU Operations

Quality Review Processes

Patient-Focused Quality Service

MS Office

Hospital Operations

Work Flow Planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Program on Implementation of NABH standards, organised by QCI NABH

Dec 2019

Continual Quality Improvement Program organised by QCI NABH

Dec 2019

Fire Safety & Disaster Management, organised by CAHO.

Mar 2019

Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Operations & Quality Manager

Lotus Eye Hospital
2017-09 - Current

Administrator, Quality and HR Manager

Varma Union Multispecialty Hospital
2015-11 - 2017-08

PG Diploma (Hospital Administration) - Hospital Administration

Medvarsity University, A Unit Of Apollo Hospital
2014-07 - 2015-07

Diploma in Health Care Informatics - Health Care Informatics

Medvarsity University, A Unit Of Apollo Hospital
2014-06 - 2014-12

Administrator, Quality & HR Manager

Choithram Netralaya
2014-04 - 2015-10

Marketing & Operation Manager

Vasan Eye Care
2012-12 - 2014-03

Master of Pharmacy - Medicinal And Pharmaceutical Chemistry

Smriti College Of Pharmaceutical Education
2010-10 - 2012-10

Bachelor of Pharmacy - Pharmaceutical Sciences

Smriti College Of Pharmaceutical Education
2004-07 - 2008-06

Fire Safety & Disaster Management, organised by CAHO.

Mar 2019

Continual Quality Improvement Program organised by QCI NABH

Dec 2019

Program on Implementation of NABH standards, organised by QCI NABH

Dec 2019
Sachin IngleOperations/ Quality Manager