Advanced problem solving
RUPA SHAH
Project Manager
Cambridge
Summary
Instrumental Project Manager bringing 6+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Senior Operations Project Manager
SAP Ariba
2019-07 - Current
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Modified and directed project plans to meet organizational needs.
- Lead the project management activities for cross functional projects.
- Define new processes as required.
- Coordinate deliverable and program execution across SAP board areas.
- Deliver operational excellence at the executive leadership level.
- Works closely with each stakeholder/team to define and execute effective projects and key deliverables.
- Ensure tasks are defined, dependencies, timelines and owners are identified, issues are escalated and resolved, and plan is firmly communicated and managed.
- Provide forums to ensure plan stays on-track, changes to plan are managed appropriately, and issues are escalated in a timely manner.
- Responsible for the creation, execution and successful outcome of a wide variety of programs for the Ariba Product Management organization.
- Lead relatively large and time-sensitive projects with cross-functional and geographically dispersed representation.
Critical Case Manager (Escalation Manager)
SAP
2017-12 - 2019-07
- Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans.
- Management of technical and / or functional E2E analysis within SAP s SaaS product portfolio including root cause analysis and close collaboration with Development and Operations (e.g. Cross-issue management).
- Tracking and monitoring of the technical resolution together with SAP’s SaaS stakeholders.
- Pro-active customer support and close collaboration with all Cloud LOBs on pro-active measures (e.g. through service plan creation).
- Orchestration of top issue resolution with all involved key stakeholders including the customer.
- Securing commitment of all the necessary organizations and levels within SAP.
- Reporting on critical customer situations as a basis for regular executive level communication.
- Avoidance of global escalations and Process adherence (CRM maintenance, reporting, Back-office interface etc.).
Business Support Specialist/Account Manager
SAP, SuccessFactors
2015-05 - 2017-11
- Analyze business requirements and change it into technical requirements to anticipate the future requirements.
- Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained E-Learning Courses for different customers.
- Managing a team of 10-15 people to make sure the testing is done efficiently, and the results are delivered on time.
- Understanding the old system with the upcoming new system and was also involved in Manual Testing.
- Worked directly with the customers to understand their requirements and to help troubleshoot any issues with the courses hosted by iContent.
- Worked with several types of E-Learning courses such as AICC, SCORM 1.2 and SCORM 2004.
- Uploading and updating the courses for the customers in the iContent LMS for different customers.
- Preparing Statistical reports for customers every month based on their usage and types of courses in the iContent LMS.
- Effectively communicate the progress of project activities to appropriate personnel to insure their awareness of the activities, the degree of resource investment, and to assure that the project / activities continues to meet goals.
PHP Developer/ Business Analyst/ Quality Assurance
University of North Carolina
2012-05 - 2013-01
- Designed Custom frontend for the website using various web designing applications such as PHP, CSS, JavaScript and jQuery.
- Worked with and maintained Oracle database for the enhancement of the site and wrote codes for the encryption of the data in the database.
- Designed and implemented user roles in PHP and oracle and wrote JavaScript and jQuery scripts for minor bug fixes or errors.
- Analyze business requirements and change it into technical requirements to anticipate the future requirements.
- Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained PHP applications.
- Worked with financial platform and versioning software namely Tortoise Subversion (SVN) for software versioning and revision control system.
- Involved in designing the user interfaces using HTML and CSS and worked on client-side form validations using JavaScript.
- Understanding the old system with the upcoming new system and was also involved in Manual Testing.
- Designed and documented functional and technical documents and helped the DBA with the performance, integrity and security of the Database.
- Worked directly with the management and the client to design the Admission page for UNCC for both national and international students.
Education
Bachelor of Science - Information Technology Project Management
Kean University
2008-01 - 2012-01
Skills
Project planning and development
Programming Languages
Project Management
Team Bonding
Technical Support
Procedure development
Client communication
MS Office
Team management
Project organization
Problem resolution
Software
MS Office
PHP, Java, C++, Python
JIRA
SuccessFactors LMS - AICC, SCORM
HTML, CSS, Javascript
Fiddler
CoreFTP
MySQL
Microsoft Project, Visio
Languages
English
Gujarati
Hindi
Certification
Advanced Level PHP Programming (ALPP)
2011-12
Interests
Gardening
Baking
Blogging
Timeline
Senior Operations Project Manager
SAP Ariba
2019-07 - Current
Critical Case Manager (Escalation Manager)
SAP
2017-12 - 2019-07
Business Support Specialist/Account Manager
SAP, SuccessFactors
2015-05 - 2017-11
PHP Developer/ Business Analyst/ Quality Assurance
University of North Carolina
2012-05 - 2013-01
Advanced Level PHP Programming (ALPP)
2011-12
Bachelor of Science - Information Technology Project Management
Kean University
2008-01 - 2012-01