MS Office
RUPA SHAH
Project Manager
Cambridge,MA
Summary
Instrumental Project Manager bringing 6+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Senior Operations Project Manager
SAP Ariba
, Remote
2019.07 - Current
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Modified and directed project plans to meet organizational needs.
- Lead the project management activities for cross functional projects.
- Define new processes as required.
- Coordinate deliverable and program execution across SAP board areas.
- Deliver operational excellence at the executive leadership level.
- Works closely with each stakeholder/team to define and execute effective projects and key deliverables.
- Ensure tasks are defined, dependencies, timelines and owners are identified, issues are escalated and resolved, and plan is firmly communicated and managed.
- Provide forums to ensure plan stays on-track, changes to plan are managed appropriately, and issues are escalated in a timely manner.
- Responsible for the creation, execution and successful outcome of a wide variety of programs for the Ariba Product Management organization.
- Lead relatively large and time-sensitive projects with cross-functional and geographically dispersed representation.
Critical Case Manager (Escalation Manager)
SAP
Newtown Square , PA
2017.12 - 2019.07
- Evaluation and de-escalation of complex critical customer situations to derive appropriate action plans.
- Management of technical and / or functional E2E analysis within SAP s SaaS product portfolio including root cause analysis and close collaboration with Development and Operations (e.g. Cross-issue management).
- Tracking and monitoring of the technical resolution together with SAP’s SaaS stakeholders.
- Pro-active customer support and close collaboration with all Cloud LOBs on pro-active measures (e.g. through service plan creation).
- Orchestration of top issue resolution with all involved key stakeholders including the customer.
- Securing commitment of all the necessary organizations and levels within SAP.
- Reporting on critical customer situations as a basis for regular executive level communication.
- Avoidance of global escalations and Process adherence (CRM maintenance, reporting, Back-office interface etc.).
Business Support Specialist/Account Manager
SAP, SuccessFactors
Palo Alto , CA
2015.05 - 2017.11
- Analyze business requirements and change it into technical requirements to anticipate the future requirements.
- Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained E-Learning Courses for different customers.
- Managing a team of 10-15 people to make sure the testing is done efficiently, and the results are delivered on time.
- Understanding the old system with the upcoming new system and was also involved in Manual Testing.
- Worked directly with the customers to understand their requirements and to help troubleshoot any issues with the courses hosted by iContent.
- Worked with several types of E-Learning courses such as AICC, SCORM 1.2 and SCORM 2004.
- Uploading and updating the courses for the customers in the iContent LMS for different customers.
- Preparing Statistical reports for customers every month based on their usage and types of courses in the iContent LMS.
- Effectively communicate the progress of project activities to appropriate personnel to insure their awareness of the activities, the degree of resource investment, and to assure that the project / activities continues to meet goals.
PHP Developer/ Business Analyst/ Quality Assurance
University of North Carolina
Charlotte , NC
2012.05 - 2013.01
- Designed Custom frontend for the website using various web designing applications such as PHP, CSS, JavaScript and jQuery.
- Worked with and maintained Oracle database for the enhancement of the site and wrote codes for the encryption of the data in the database.
- Designed and implemented user roles in PHP and oracle and wrote JavaScript and jQuery scripts for minor bug fixes or errors.
- Analyze business requirements and change it into technical requirements to anticipate the future requirements.
- Worked with Management to create project specs and documentation and designed, evaluated, enhanced, tested, troubleshoot and maintained PHP applications.
- Worked with financial platform and versioning software namely Tortoise Subversion (SVN) for software versioning and revision control system.
- Involved in designing the user interfaces using HTML and CSS and worked on client-side form validations using JavaScript.
- Understanding the old system with the upcoming new system and was also involved in Manual Testing.
- Designed and documented functional and technical documents and helped the DBA with the performance, integrity and security of the Database.
- Worked directly with the management and the client to design the Admission page for UNCC for both national and international students.
Education
Bachelor of Science - Information Technology Project Management
Kean University
Union, NJ 2008.01 - 2012.01
Skills
Advanced problem solving
Software
PHP, Java, C++, Python
JIRA
SuccessFactors LMS - AICC, SCORM
HTML, CSS, Javascript
Fiddler
CoreFTP
MySQL
Microsoft Project, Visio
Languages
English
Gujarati
Hindi
Certification
Advanced Level PHP Programming (ALPP)
Interests
Gardening
Baking
Blogging
Timeline
Senior Operations Project Manager
SAP Ariba
2019.07 - Current
Critical Case Manager (Escalation Manager)
SAP
2017.12 - 2019.07
Business Support Specialist/Account Manager
SAP, SuccessFactors
2015.05 - 2017.11
PHP Developer/ Business Analyst/ Quality Assurance
University of North Carolina
2012.05 - 2013.01
Advanced Level PHP Programming (ALPP)
2011-12
Bachelor of Science - Information Technology Project Management
Kean University
2008.01 - 2012.01