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Rosalinda Rodriguez
Louisville,KY
Summary
Dedicated part-time college student with excellent experience in the customer service industry. Maintaining a friendly, positive, yet professional appearance and demeanor and expertly completing assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
ESPORTA Fitness
11.2023 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls and provided information about club facilities and services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Assistant Manager
Finish Line
06.2023 - 10.2023
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Manager/Key Holder
Philly's Best Frozen Desserts
06.2022 - 05.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
Shift Manager/Key Holder
Great American Cookies
05.2021 - 05.2022
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Sales Key Holder
Once Upon A Child
06.2020 - 06.2021
- Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Increased customer satisfaction by providing personalized assistance and recommendations.
Education
Bachelor of Science - Education
Spalding University
Louisville, KY06.2026
High School Diploma -
Seneca High School
Louisville, KY05.2022
Skills
- Customer Service
- File Organization
- Cash Handling
- Office Organization
- Hospitality best practices
- Time Management
- Problem-solving skills
- Telephone Etiquette
- Multitasking
- Excellent Communication
- Organizational Skills
- Scheduling appointments
- Verbal and written communication
- [English and Spanish] Fluency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
ESPORTA Fitness
11.2023 - Current
Assistant Manager
Finish Line
06.2023 - 10.2023
Shift Manager/Key Holder
Philly's Best Frozen Desserts
06.2022 - 05.2023
Shift Manager/Key Holder
Great American Cookies
05.2021 - 05.2022
Retail Sales Key Holder
Once Upon A Child
06.2020 - 06.2021
Bachelor of Science - Education
Spalding University
High School Diploma -
Seneca High School