loader
Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
Ronald Joseph

Ronald Joseph

General Manager
Hayward
Summary
  • Seasoned Customer Associate with five years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
  • Successful manager with three years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
  • Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History

Customer Service Associate

Crunch Fitness
2020-01 - Current
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

General Manager

Calphin Aquatic Club
2016-07 - Current
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
Education

Associate of Science Kinesiology

Chabot College
2020-07 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills

Complaint resolution

Negotiation

Cross-functional team collaboration

Customer service

Training development aptitude

Staff education and training

Medical terminology knowledge

Receiving support

Good listening skills

Creative problem solving

Performance improvement

Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline

Associate of Science Kinesiology

Chabot College
2020-07 - Current

Customer Service Associate

Crunch Fitness
2020-01 - Current

General Manager

Calphin Aquatic Club
2016-07 - Current