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Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Interests
Quote
Software
Timeline
Romario Mendoza

Romario Mendoza

Linguistics Student
Shanghai
Summary

Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Fluent in English, Chinese, Spanish and having a basic knowledge of Korean. Possess experience in guest service and language interpretation. Proven success working within fast-paced, collaborative settings.

Overview
4
4
Languages
2
2
Certifications
9
9
years of post-secondary education
3
3
years of professional experience
Work History

Waiter

Taste&See Australian Restaurant
2015-03 - 2016-09
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Housekeeping Intern

Meliá Las Américas Varaderos
2013-02 - 2014-11
  • Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Met requests for guests for extra towels, ice buckets, pillows and blankets.
  • Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
  • Used Microsoft Excel and Word to create and maintain inventory and scheduling records.
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Education

Associate of Science Computer Science

IPI
2009-09 - 2012-12

Associate of Arts Chinese Language

Shanghai Jiaotong University
2015-03 - 2019-07

Bachelor of Arts English Language And Literature

East China Normal University
2019-09 - Current
Skills

    Problem resolution

Relationship development

Outstanding communication skills

Mail handling

MS Office

Team management

Video and photo editing

Guest relations

Languages

Spanish-Native

English-Fluent

Chinese-Advance

Korean-Basic

Certification

HSK 5

Toefl

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Languages

Video and photo editing

Dance

Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software

Final Cut Pro

Adobe CS

Affinity Photo

Timeline

Bachelor of Arts English Language And Literature

East China Normal University
2019-09 - Current

Waiter

Taste&See Australian Restaurant
2015-03 - 2016-09

Associate of Arts Chinese Language

Shanghai Jiaotong University
2015-03 - 2019-07

Housekeeping Intern

Meliá Las Américas Varaderos
2013-02 - 2014-11

Associate of Science Computer Science

IPI
2009-09 - 2012-12

Toefl

HSK 5