Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rohit Tanwar

Team Lead
New Delhi

Summary

Over 8 years of experience in service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

* Back to Back 2 Customer Awards in the year 2018

* 1 SIlver Award in 2020 for consistent performance without any noise

* 1 Silver Award in 2020 for implementing robot in Payment Process

Overview

7
7
years of post-secondary education
11
11
years of professional experience

Work History

Team Lead

Genpact
2018-01 - Current
  • Provided excellent customer care service to maintain and improve customer relations, strengthen loyalty.
  • Worked on vendor reconciliation and provide status to the vendors with issues and solutions
  • Interacted with all necessary partners, including vendors, upper management and peers.
  • Identified opportunities and risks in accounts payable process to improve standard operating procedures.
  • Strengthen performance metrics tracking and analysis to enhance tactical and strategic process plans.
  • Prepared Month end reports
  • Prepared Monthly Deck

Management Trainee

Genpact
2015-01 - 2018-12
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Researched all invoices that were past due.
  • Oversaw monthly accounting close process for timely and accurate reporting of financial information.
  • Processed all vendor invoices promptly in accordance with company policy.
  • Trained and supported new hires to educate on process flow and interdepartmental procedures.

Process Associate

Genpact
2012-01 - 2015-12
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Managed efficient and accurate processing of invoices.

Education

- Secondary Education

N.P Secondary School
2001-04 - 2002-04

- Commerce

Central Academy
2002-04 - 2004-04

- Bachelor in Commerce

Dayal Sing College
2004-05 - 2007-05

- Diploma in Business Management

Queens Academy
2009-02 - 2010-02

Skills

Process improvement

Accounts Payable ledger maintenance

Problem resolution

Reporting

Trend Analysis

Timeline

Team Lead

Genpact
2018-01 - Current

Management Trainee

Genpact
2015-01 - 2018-12

Process Associate

Genpact
2012-01 - 2015-12

- Diploma in Business Management

Queens Academy
2009-02 - 2010-02

- Bachelor in Commerce

Dayal Sing College
2004-05 - 2007-05

- Commerce

Central Academy
2002-04 - 2004-04

- Secondary Education

N.P Secondary School
2001-04 - 2002-04
Rohit TanwarTeam Lead