RODNEY DOTSON
Las Vegas,NV
Summary
Operations leader and logistics manager with over 20 years of experience in enhancing performance and optimizing processes in warehouse, transportation, and returns sectors. U.S. Navy Veteran with expertise in safety, quality, and compliance. Proficient in WMS, SAP, and Microsoft Office, with a track record of leading large teams and surpassing performance goals.
Overview
25
25
years of professional experience
Work History
RMA Supervisor
Light & Wonder
Las Vegas, NV
01.2024 - Current
- Supervise Return Merchandise Authorization operations for slot machines and gaming accessories.
- Evaluate employee performance and implement improvements to boost productivity.
Operations Manager, Reverse Logistics
Ingram Micro
Las Vegas, NV
08.2020 - 11.2023
- Managed returns of Amazon assets and optimized a 10,000-item inventory.
- Led systems improvements to drive operational efficiency and accuracy.
- Developed KPIs and reporting dashboards to track returns cycle time and defect trends.
- Trained and mentored future supervisors, improving promotion rates and retention.
- Managed $50M in Amazon assets, ensuring compliance with service-level agreements.
- Enhanced WMS functionality to improve inbound/outbound accuracy, reducing errors by 12%.
- Partnered with transportation providers to cut freight costs by 10%.
Operations Manager
Banded Holdings
Memphis, TN
07.2011 - 08.2020
- Directed 60 associates and 4 supervisors in a 500,000 sq. ft. facility.
- Reduced shipping errors and improved sales over 3 consecutive years.
- Maintained OSHA compliance and implemented continuous improvements.
- Introduced cycle-counting process that reduced shrinkage by 20%.
- Achieved 98%+ inventory accuracy across 500,000 sq. ft. facility.
- Drove safety programs that led to 500+ days without a lost-time incident.
Distribution Warehouse Manager
Dollar Tree Distribution
Olive Branch, MS
06.2007 - 03.2011
- Oversaw daily operations with 80+ associates; led inbound and storage departments.
- Achieved top productivity and maintained strict safety compliance.
Inbound/Returns Manager
CTDI Distribution
Memphis, TN
02.2001 - 04.2007
- Led 120 employees; improved inventory accuracy and implemented systems upgrades.
- Managed reverse logistics flow for 120+ employees, processing 25K+ weekly returns.
- Introduced SAP enhancements that improved processing speed and reporting.
- Change Management – Experienced in leading large-scale process and system rollouts (WMS, SAP, Kronos).
Education
Business Management - Sociology
Indiana University of Pennsylvania
Indiana, PACertificate -
SH A School of Warehouse and Distribution
Meridian, MSSkills
- Warehouse and distribution management
- Returns and reverse logistics
- Team leadership and training
- Safety compliance (OSHA)
- Inventory management
- SAP and Kronos proficiency
- Warehouse management systems (WMS)
- Return processing
- KPI development
- Inventory optimization
Timeline
RMA Supervisor
Light & Wonder
01.2024 - Current
Operations Manager, Reverse Logistics
Ingram Micro
08.2020 - 11.2023
Operations Manager
Banded Holdings
07.2011 - 08.2020
Distribution Warehouse Manager
Dollar Tree Distribution
06.2007 - 03.2011
Inbound/Returns Manager
CTDI Distribution
02.2001 - 04.2007
Business Management - Sociology
Indiana University of Pennsylvania
Certificate -
SH A School of Warehouse and Distribution