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Roberta Amoo
Wood Village,OR
Summary
Dedicated to maintaining ethical standards and advocating for social justice principles in all endeavors.
Overview
12
12
years of professional experience
Work History
Mental Health Specialist (On-call)
Providence Willamette Falls Medical Center
11.2022 - Current
- Documented client progress in confidential files.
- Monitored over ten patients and assessed suicide risks.
- Utilized skills group to support clients in meeting therapeutic goals.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life to help each person develop insight into personal experiences and relationships
- Worked with other mental health professionals to provide consistent care and minimize diversion.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Family Time Coordinator
States Of Oregon ODHS
09.2022 - Current
- Gathered and documented information from caseworkers, children, parents, relatives, case providers, schools, and other resources to plan family time
- Took notes and prepared written reports describing information gathered and observations
- Transported children to family time, medical appointments, social services, or other agency-related appointments
- Met with clients, family members, and caregivers to review family time agreements and guidelines
- Contributed to risk and safety assessments and associated decisions and plans
Direct Support Crisis Specialist
States Of Oregon ODHS
12.2017 - 09.2022
- Collaborated with interdisciplinary teams, including mental health professionals, law enforcement, and medical personnel, to coordinate care and support for clients.
- Maintained accurate and detailed documentation of client interactions, crisis interventions, and follow-up services provided.
- Advocated for clients' rights and needs within the crisis intervention system and community resources.
- Demonstrated compassion, empathy, and cultural sensitivity in all interactions with clients and their families.
Client Care Coordinator
Essential Quality Care LLC
02.2022 - 06.2022
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
Caregiver
Caregiver Essential Quality Care
05.2015 - 01.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Office Assistant
Pacific Innovations, LLC
06.2012 - 10.2013
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Student Helper
Grant High School, College And Career Center
09.2012 - 06.2013
- Worked in team environment to maintain high levels of productivity.
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Education
Master of Science - Applied Behavior Analysis
Purdue Global University
Indianapolis, INBachelor Of Science - Criminology And Criminal Justice
Portland State University
Portland, OR12.2019
High School Diploma -
Grant High School
Portland, OR06.2013
Skills
Communication: Strong verbal and written communication skills to effectively interact with clients, colleagues, and other stakeholders
Case Management: Proficiency in organizing and managing client cases, including assessment, planning, implementation, and monitoring of services
Resourcefulness: Capacity to find and connect clients with appropriate resources and support services in the community
Accomplishments
- Achieved project completion three weeks ahead of schedule by effectively managing resources and timelines.
- Documented and resolved complex client issues, leading to improved well-being and satisfaction as a Social Service Assistant. Utilized active listening and empathy to address concerns and connect clients with appropriate resources, resulting in enhanced support networks and increased community engagement.
Timeline
Mental Health Specialist (On-call)
Providence Willamette Falls Medical Center
11.2022 - Current
Family Time Coordinator
States Of Oregon ODHS
09.2022 - Current
Client Care Coordinator
Essential Quality Care LLC
02.2022 - 06.2022
Direct Support Crisis Specialist
States Of Oregon ODHS
12.2017 - 09.2022
Caregiver
Caregiver Essential Quality Care
05.2015 - 01.2017
Student Helper
Grant High School, College And Career Center
09.2012 - 06.2013
Office Assistant
Pacific Innovations, LLC
06.2012 - 10.2013
Master of Science - Applied Behavior Analysis
Purdue Global University
Bachelor Of Science - Criminology And Criminal Justice
Portland State University
High School Diploma -
Grant High School