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ROBERT THOMPSON
Louisville,KY
Summary
Professional with extensive experience in technical support and customer service, adept at resolving complex issues while maintaining a friendly and positive demeanor. Demonstrated ability to multitask effectively in high-pressure environments, ensuring timely and accurate responses to customer inquiries. Proven leadership skills foster collaboration among team members, enhancing overall service delivery. Strong attention to detail and active listening abilities contribute to effective problem-solving and decision-making processes.
Overview
26
26
years of professional experience
Work History
Connections
Costumer Service
Jeffersonville , IN
02.2025 - 05.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Drive-Thru Cashier
White Castle
Elizabethtown, New York
01.2021 - 09.2024
- Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
- Ensured compliance with all health regulations related to food handling practices.
- Maintained cleanliness of work area throughout shift.
- Received payment from customers and made change as needed.
- Verified that orders were accurate and complete before delivering them to customers.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Prepared food items according to company standards for quality and presentation.
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Assisted in training new employees on restaurant procedures and policies.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Maintained knowledge of current menu items, prices, and promotions.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Prepared drinks, ice cream and other special items to complete food orders.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Informed customers of regular deals or monthly specials to upsell orders.
- Took orders, prepared foods and processed payments in full-service establishment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Repo Agent
Wrights Towing
Louisville, Kentucky
07.2011 - 09.2022
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Created detailed reports summarizing key performance indicators for management review.
Security Officer
Park Service
Louisville, Kentucky
07.2010 - 01.2012
- Performed first aid and CPR when necessary during emergency situations.
- Assisted with crowd control during large events held at the facility.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted in the development and implementation of security policies and procedures.
- Enforced access control measures in accordance with established procedures.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
Assistant Manager
Lions Den Adult Bookstore
Louisville, Kentucky
11.2005 - 04.2009
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Leader
Wendy's
Louisville, KY
05.1999 - 09.2004
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Ensured compliance with all safety regulations in the workplace.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
Certificate Computer Specialist - Continuing Educational Programs
Goodwill Program Center
Broadway Ave 01-2025
Skills
- Technical support
- Customer service
- Problem solving
- Friendly, positive attitude
- Computer skills
- Multitasking
- Leadership
- Calm under pressure
- Attention to detail
- Active listening
- Dependable and responsible
- Excellent communication
- Decision-making
- Communication
- Multitasking Abilities
- Flexible and adaptable
- Problem-solving
- Microsoft office
Timeline
Connections
Costumer Service
02.2025 - 05.2025
Drive-Thru Cashier
White Castle
01.2021 - 09.2024
Repo Agent
Wrights Towing
07.2011 - 09.2022
Security Officer
Park Service
07.2010 - 01.2012
Assistant Manager
Lions Den Adult Bookstore
11.2005 - 04.2009
Team Leader
Wendy's
05.1999 - 09.2004
Certificate Computer Specialist - Continuing Educational Programs
Goodwill Program Center