Richard Galloway

Orlando,FL

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

IT Specialist

Compunnel Staffline Pro

10.2018 - Current

Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Optimized network performance through regular monitoring and maintenance.
Reduced downtime by identifying potential issues and resolving them proactively.
Developed customized software solutions for improved business processes and increased productivity.
Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
Configured hardware, devices, and software to set up work stations for employees.
Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
Provided exceptional customer service by promptly addressing problems reported by endusers.

IT Technician

Top Technologies Inc

05.2013 - 10.2018

Improved network efficiency by optimizing configurations and implementing necessary updates.
Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Streamlined IT support processes, resulting in increased productivity within the department.
Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Performed troubleshooting and repaired peripheral devices such as printers and scanners
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Associate of Science - Computer And Information Sciences

American Business Institute

New York, NY

05.1990

Skills

Application support
Technical reporting
Technical issue analysis
Troubleshooting
Software Implementation

Project Implementation
System Upgrades
IT Troubleshooting
Technical Support

Timeline