Years of professional experience in customer support
We love knowing who’s finding Bold.pro useful! Are you…?
(1 of 2)
Ronald Foster
Customer Support Professional
Raeford ,NC
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure a remote customer service position. Ready to help team achieve company goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to achieve customer satisfaction. I also have a strong background in customer relations and communication.
Overview
5
5
Work History
Porter
Carrols Corporation
10.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Resolved guest inquiries punctually and politely for professional customer service.
- Stored supplies safely and securely to prevent theft and damage.
Customer Service Representative
ECS Virtual Customer Support
03.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Food Production Worker
Butterball, LLC
03.2021 - 12.2021
- Operated food production equipment safely and responsibly for quality output.
- Packaged food items for shipment and organized orders for delivery.
- Broke down, cleaned, and sanitized work stations at end of shift.
- Worked in production to improve efficiency.
Education
Certificate - Office Technology/Network Administration
ECPI College of Technology
Raleigh, NC06.1996
High School Diploma -
Frankfurt American High School
Frankfurt, West Germany05.1979
Skills
- Conflict Resolution
- Computer Proficiency
- Customer Service
- Critical Thinking
- Active Listening
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Managing Multiple Tasks
- Problem-Solving Ability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Porter
Carrols Corporation
10.2022 - Current
Customer Service Representative
ECS Virtual Customer Support
03.2022 - Current
Food Production Worker
Butterball, LLC
03.2021 - 12.2021
Certificate - Office Technology/Network Administration
ECPI College of Technology
High School Diploma -
Frankfurt American High School