Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Hobbies
Timeline

Rajat Lal

Operations
New Delhi
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Enthusiastic Executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer support ethics and merchant handling as I have worked extensively and diligently in both the fronts of Operations. Motivated to learn, grow and excel in the Private Sector.

Overview

3
3
years of post-secondary education
2
2
years of professional experience

Senior Technical Advisor

Concentrix Daksh India Pvt. Ltd.
2020-Nov - Current
  • Maintained customers satisfaction of the largest information technology company with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Handled 30+ chats per day to address customer technical inquiries and concerns.
  • Identified issues, analyzed information and provided solutions to problems.
  • Identified as a Mentor because of excellent performance within 3 months period
  • Guided 5+ teams to achieve customer satisfaction with 100% SOP adherence.

Merchant Delight Executive

Zomato Medial Pvt. Ltd.
2019-04 - 2019-10

- Regularly addressed and resolved Merchant concerns with regards to their online menu on the Zomato application.

- Kept track of the business updates.

- Ensured Quality of the Online Menu.

- Assisted the merchant with Menu Rebuilding.

Customer Delight Executive [Zomato Process]

Jindal Intellicom Limited
2018-07 - 2018-12

- Regularly addressed and resolved customer concerns via text and call.

- Kept track of the orders and refunds.

- Developed professional relationship with ongoing customers through excellent customer service.

- Help and guide new customers over the Zomato online ordering application.

Work History

Bachelor of Science - Physical Science With Computer Science

Kirori Mal College, Delhi University North Campus
2015-07 - 2018-07

Education

Skills

Executive support

Merchant support

Merchant monitoring

Executive leadership experience

Accomplishments

  • Collaborated with team of APJ Abdul Kalam Center, under the guidance of Mr. Srijan Pal Singh, in the development and implementation of the event Dreamathon and KIGA Awards [2017]
  • Senior Coordinator at The Round Table Society, KMC
  • Marketing Head of the college Annual Festival - RENAISSANCE [2017]
  • Marketing Head at the Computer Prodigies, KMC

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

I carry major liking in Theatre and I have acted (2) and assisted(4) in 6 Plays hosted by Saanjhbaati Foundation. I also enjoy casual sketching and binge watching Anime Series. Moreover I self learned playing Guitar and I take my meditation time seriously.

Senior Technical Advisor - Concentrix Daksh India Pvt. Ltd.
2020-Nov - Current
Merchant Delight Executive - Zomato Medial Pvt. Ltd.
2019-04 - 2019-10
Customer Delight Executive [Zomato Process] - Jindal Intellicom Limited
2018-07 - 2018-12
Kirori Mal College, Delhi University North Campus - Bachelor of Science, Physical Science With Computer Science
2015-07 - 2018-07

Timeline

Rajat LalOperations