Rajashekar Naidu

Work History

Reliance Jio Infocomm

Navi Mumbai

02.2021 - Current

Taking care of Customer Segment: Retail Mobility, Home, Enterprise, Managed Services, Wireless and Wiredline.
Acted as First Line of Defence, managing CNOC, Enterprise Sales, & State team.
Identifying and minimizing all reactive control methods of postpaid billing related customer issues by transitioning to 100 percent automated operating model.
Credit Monitoring of customers as per assigned credit rating.
Vendor Management.
Monitoring and highlighting potential issues, deviations through various tools. Promptly notify relevant stakeholders and implement corrections
Maximized performance by monitoring daily activities and mentoring team members.
Highlighting key metrics to report information, determine trends and identify methods for improving overall customer cycle.
Onboarded new employees with training and new hire documentation.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Leveraged data and analytics to make informed decisions and drive business improvements.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Participated in team projects, demonstrating ability to work collaboratively and effectively

Reliance Jio Infocomm

Navi Mumbai

10.2017 - 02.2022

Managing post-paid Collections through Channel partner.
Taking care of Customer Segment: Mobility, Home, Enterprise, Managed Services, Wireless and Wiredline.
Worked on Special projects on higher bucket reduction, by organizing and managing special drive Pan India involving state billing heads and sales heads.
Improve collection efforts by identifying, analyzing and recommending measures to reduce provisions.
Base allocations, assign monthly targets and closely drive agencies to targets.
Extensively liaise with state billing heads in order to maintain strong working relations.
To work with data team in designing Dashboards in Tableau with exception monitoring around framework of Post-paid Collections.
PMO reporting on overall post-paid operation desk against each KPI as Dashboard.
Ramped up collection of 30-60 with incremental achievement by 20% by regular cadence with Channel partner, periodic feedback on improvement and ensuring that queries and escalations were addressed on time.

Tata Communications Ltd

Mumbai

02.2014 - 10.2017

Responsible for collection of Wholesale Carrier, Media and Entertainment Account.
Products include ILD, MPLS, Leased line, IDC, Content Services.
Responsible to handling overall collection portfolio of 200 Cr Per annum
To ensure healthy relationship with customer and improve C-Sat score of company, we have achieved 97% Cast score FY 16-17.
Appreciated for achieving 190% of billing in first quarter breaking all previous record within team, and setting new benchmarks.
Was best CAM (Customer Account Manager) Pan India in first half yearly performance appraisal.
Appraised with BIC ( Best In Class ) rating pan India for financial year 2014-15, 2015-2016, 2016-2017.
Xtra Mile award by global head for Customer centricity on scoring 8 out of 10 in Balance Score Card for Fy 14-15,

Sify Technologies Pvt Ltd

Navi Mumbai

07.2013 - 01.2014

Responsible for collection of strategic A star accounts.
Products handled include MPLS, Leased line, Hosting Services, Applications, Audio conferencing
Instrumental in achieving 100% collection for consecutive quarters.
Appreciation from internal customer and external customer on resolving/highlighting long pending disputed account like Reliance, HP, Kuoni by reconciling inventory of managed services.

Tata Teleservices Maharashtra Ltd

Navi Mumbai

12.2009 - 06.2013

Handling end to end collection of enterprise customer
Responsible for collections of Corporate customer for enterprise product(Lease Line, PRI , Mobile, data cards ) Pan India.
Controlling bad debts, resolving customer’s billing related issues.
Reconciliation expert, Cracking long pending disputed accounts like TCS by reconciling PAN India inventory and Streamlining process for timely recovery.

ICICI Bank Ltd

Mumbai

06.2007 - 12.2008

Compliance of statutory audit reports.{ Monthly, Quarterly , Half yearly Returns submission and audit Compliance}
Ensure compliance with banking rules, Regulations & Procedures.
More focus on CASA & selling Traditional Banking Products to enhance GL size of branch by active participation in Sales Drive
Training to new joiners about system & process Training and how to handle complex issues in critical condition.
Shift in Charge handling general Branch Banking operations which includes Customer queries, Escalations, Looking after Locker allotment, Operations, Loans again collateral securities.