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Pratheeja OS
Trivandrum
Summary
Energetic professional with 13+ years of experience in industry. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Considered valuable and hardworking employee by supervisors and peers.
Overview
19
19
years of professional experience
Work History
Associate Team Lead
Thoughtline digital private limited
Trivandrum
09.2022 - Current
- Provided support to team members in resolving complex customer issues.
- Organized and conducted regular team meetings to review performance, set objectives and discuss strategies for improvement.
- Developed strategies to improve efficiency of the team's processes.
- Assigned tasks to team members based on their individual strengths and capabilities.
- Monitored daily operations to ensure timely completion of projects within budget constraints.
- Created reports that tracked progress against established goals and objectives.
- Conducted performance reviews of all direct reports with feedback on areas of strength and improvement.
- Coordinated training activities for new and existing staff members.
Associate Team Lead
Thoughtline technologies pvt Ltd
Trivandrum
02.2016 - 08.2022
- Provided support to team members in resolving complex customer issues.
- Organized and conducted regular team meetings to review performance, set objectives and discuss strategies for improvement.
- Developed strategies to improve efficiency of the team's processes.
- Coordinated training activities for new and existing staff members.
- Ensured compliance with company policies, procedures, and quality standards.
- Assigned tasks to team members based on their individual strengths and capabilities.
Senior Software Engineer
Rain concert technologies pvt Ltd
Trivandrum
09.2009 - 01.2016
- Developed, tested, and maintained software applications using Java technologies.
- Designed and implemented user interfaces for web-based applications.
- Provided technical assistance to junior developers in debugging code.
Technical Assistant
Tata consultancy services Pvt Ltd
Trivandrum
10.2005 - 03.2009
- Assisted training programs on the initial learning program.
- Playing major role in scheduling activities and exam activities
Education
Bachelor of Science - Computer Engineering
College of Engineering, Trivandrum
Trivandrum 04-2011
Diploma - Computer Engineering
Women's Polytechnic College, Kaimanam
Trivandrum 04-2005
Skills
- Customer Service Orientation
- Personalized Instruction
- Performance Evaluations
- Staff Training
- Training Coordination
- New Employee Training
- Employee Development
- Customer Engagement
- Customer Support
- Meeting Coordination
- Meeting Scheduling
- Performance Improvements
- Resource Utilization Planning
Languages
English
First Language
Malayalam
Proficient
C2
Timeline
Associate Team Lead
Thoughtline digital private limited
09.2022 - Current
Associate Team Lead
Thoughtline technologies pvt Ltd
02.2016 - 08.2022
Senior Software Engineer
Rain concert technologies pvt Ltd
09.2009 - 01.2016
Technical Assistant
Tata consultancy services Pvt Ltd
10.2005 - 03.2009
Bachelor of Science - Computer Engineering
College of Engineering, Trivandrum
Diploma - Computer Engineering
Women's Polytechnic College, Kaimanam