Documentation and reporting
Prapaphon Polyiam
Secretary, Sales And Marketing, Food And Beverage Attendant
Bangkok
Summary
Highly organized and detail-oriented Secretary with more than 4 years of experience supplying thorough, organized administrative support to senior executive team. Key support team member for events, shareholder activities and travel arrangements. Excellent track record managing administrative team. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Senior Executive Secretary
SC Group of companies
2016-08 - Current
- Organized and updated schedules for executives.
- Handled all scheduling for executive's calendar and prepared meeting agenda and materials.
- Carefully transcribed phone messages and relayed to appropriate personnel within 20 minutes of each call.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Worked with senior management to initiate new projects and assist in various processes.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Food and Beverage Attendant (Trainee)
Le Meridien Phuket Beach Resort
2015-12 - 2016-03
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Assisted cashiers with processing customer payments and documenting orders.
- Assisted customers with carry-out service.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set up advertising signs and displays on shelves, counters and tables.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Greeted customers and answered any questions.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Life Insurance Sales Agent
The Siam Commercial Bank Public Company Limited
2014-01 - 2014-07
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Handled approximately 30 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Conducted research on insurance packages and investment options to generate client recommendations.
Education
Bachelor of Arts - English
Udon Thani Rajabhat University
2012-06 - 2016-05
Skills
Master calender management
Travel coordination
Schedule Management
Mail handling
Advanced MS Office Suite
Business administration
MS Office
Relationship development
Problem resolution
Business writing
Report analysis
Client Service
Problem solving strength
Customer Relations
Interests
Technology
Outdoor sports
Infographic
Psychology/ Self-Improvement Book
Politics
Self-Learning Courses
Additional Information
Date of birth: Sun 17 April 1994
Age: 26 Years
Height: 167 CM.
Weight: 51 KGM.
Marital Status: Single
Timeline
Senior Executive Secretary
SC Group of companies
2016-08 - Current
Food and Beverage Attendant (Trainee)
Le Meridien Phuket Beach Resort
2015-12 - 2016-03
Life Insurance Sales Agent
The Siam Commercial Bank Public Company Limited
2014-01 - 2014-07
Bachelor of Arts - English
Udon Thani Rajabhat University
2012-06 - 2016-05