Management Consultant with over 18 years of successful experience in training, operations, quality assurance and managing people. Currently heading two processes for Tata ClassEdge. Domain knowledge in Life Insurance, Education ( ICT), E-Learning and BPO sectors & Sales (Cross Sell/Upsell). Part of several agile teams in the organization including apex committees like Management Review Meetings, New Product Development and Product Performance. Experienced in managing productivity driven operations with strong analytical & leadership skills. Internal Auditor ( ISO. Also trained on Six Sigma. Recognized for inspiring management team members to excel & encouraging creative work environments. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Also a Volunteer for social cause with Tata Group & Isha Foundation.
I would like to associate myself with a team which helps deliver long value to clients and also contributes to nation building.
Promoted as the Head of Academic Support & Content Mapping for Tata ClassEdge Pan India. Content Mapping is a USP of Tata ClassEdge & Customer Listening is a part of Malcom Baldrige Business Excellence Model that drives the Tata Group
Additional Responsibilities
Achievements
Keynote speaker in various national/international education summits
Promoted as General Manager – Academic Services- East
Job Responsibilities Include
Additional Responsibilities:
Additional Roles Taken Up
Role includes Managerial & Operational Skills
Managerial :
Operational
To foster high level of Agents' Engagement with the creme-a- la-creme of the branch facilitating
Was a part of TIP MOD Insurance Space Team in Industrial COE.
Transport International Pool was the world’s biggest Trailer Leasing Company with its base in US, Canada & Mexico. G.E Capital Modular Space was a world leader is leasing, renting & selling modular office buidings to its customer across U.S & parts of Europe.
Core Responsibilties included
Life Insurance Training
Learning & Development
Training content creation
Process evaluation and enhancement
Adult learning theories
Leadership training
Team management
Process improvement
Relationship development
Business operations
Risk Management
Business administration
Strategic Planning
Industry research
Micro Masters from IIM Bangalore
Diploma in Business Management - IMT Ghaziabad
35 years of experience in Classical Dance Form - Odissi
Awarded with National Talent Scholarship
Micro Masters from IIM Bangalore
Diploma in Business Management - IMT Ghaziabad