Paige Pettengill
Customer Service Representative
Savage,MN
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative/Back Office Lead
Best Buy Co Inc.
Shakopee , MN
07.2019 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Provided information to customers regarding Best Buy's charge card and loyalty program and helped to open and activate new accounts.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Assistant Preschool Teacher
Woodpark Montessori And Child Care
Savage, MN
04.2019 - 08.2019
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Organized snack time and nap hours.
Store Manager
Wireless Vision LLC
Savage, MN
05.2018 - 03.2019
- Rotated merchandise and displays to feature new products and promotions.
- Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Oversaw, trained and encouraged multiple sales consultants, promoting culture of efficiency and performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Member Service Representative
Planet Fitness
Burnsville, MN
01.2018 - 05.2018
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic areas.
- Emptied trashcans and transported waste to collection areas.
Customer Service Representative
Deron LLC
Bloomington, MN
05.2017 - 12.2017
- Regularly exceeded daily sales and product add-on quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Assisted guests, including offering personable greetings and taking orders.
Teacher's Aide
Step By Step Montessori Schools
Wayzata, MN
05.2016 - 05.2017
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Assisted teachers with supervision and care of group of 35 children.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Education
High School Diploma -
Wayzata High School
Plymouth, MN 09.2011 - 05.2015
Skills
Order fulfillment
Service recommendations
Credit card processing
Complaint resolution
Sales expertise
Database Management
Retail materials management
Money handling abilities
High-quality customer service
Staff Management
Business planning
Operations management
Sales and marketing
Verbal and written communication
Business Development
Affiliations
Minnesota Blind Hockey Association
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Customer Service Representative/Back Office Lead
Best Buy Co Inc.
07.2019 - Current
Assistant Preschool Teacher
Woodpark Montessori And Child Care
04.2019 - 08.2019
Adult and Pediatric First Aid/CPR/AED
04-2019
Store Manager
Wireless Vision LLC
05.2018 - 03.2019
Member Service Representative
Planet Fitness
01.2018 - 05.2018
Customer Service Representative
Deron LLC
05.2017 - 12.2017
Teacher's Aide
Step By Step Montessori Schools
05.2016 - 05.2017
High School Diploma -
Wayzata High School
09.2011 - 05.2015