Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Olga Ayala

Winston-Salem

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

1
1
Language
3
3
Certifications
15
15
years of professional experience

Work History

Certified Pharmacy Technician

Marley Drug
2012-02 - Current
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.

Certified Pharmacy Technician

Cvs Pharmacy Inc.
2007-09 - 2012-02
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked automated medication dispensing equipment.
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Telemarketer

AmeriCall Intl Inc.
2005-08 - 2007-01
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Overcame objections using friendly, persuasive strategies.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Provided information about available products and services including membership details and purchase advantages.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered questions with knowledgeable responses.
  • Answered inbound telephone calls from interested customers.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Displayed excellent sales skills and understanding of such skills.
  • Recorded contact information of customers and potential customers.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.

Education

No Degree - Nursing

North Carolina A & T State University
Jan 2018 - Current

Skills

Strategic sales knowledge

Medical terminology knowledge

Professional telephone demeanor

Complaint resolution

Languages

Spanish

Certification

Certified Pharmacy Technician (CPhT)

Certified Nurse Assistant (CNA)

First Aid/CPR Certified

Timeline

Certified Pharmacy Technician

Marley Drug
2012-02 - Current

Certified Pharmacy Technician

Cvs Pharmacy Inc.
2007-09 - 2012-02

Telemarketer

AmeriCall Intl Inc.
2005-08 - 2007-01

First Aid/CPR Certified

Certified Nurse Assistant (CNA)

Certified Pharmacy Technician (CPhT)

No Degree - Nursing

North Carolina A & T State University
Jan 2018 - Current
Olga Ayala