Strategic sales knowledge
Olga Ayala
Winston-Salem
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
1
1
Language
3
3
Certifications
15
15
years of professional experience
Work History
Certified Pharmacy Technician
Marley Drug
2012-02 - Current
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax, and email.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
Cvs Pharmacy Inc.
2007-09 - 2012-02
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Telemarketer
AmeriCall Intl Inc.
2005-08 - 2007-01
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic and payment information in system.
- Provided information about available products and services including membership details and purchase advantages.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered questions with knowledgeable responses.
- Answered inbound telephone calls from interested customers.
- Answered calls, took messages and transferred calls to appropriate individuals.
- Displayed excellent sales skills and understanding of such skills.
- Recorded contact information of customers and potential customers.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Education
No Degree - Nursing
North Carolina A & T State University
Jan 2018 - Current
Skills
Medical terminology knowledge
Professional telephone demeanor
Complaint resolution
Languages
Spanish
Certification
Certified Pharmacy Technician (CPhT)
Certified Nurse Assistant (CNA)
First Aid/CPR Certified
Timeline
Certified Pharmacy Technician
Marley Drug
2012-02 - Current
Certified Pharmacy Technician
Cvs Pharmacy Inc.
2007-09 - 2012-02
Telemarketer
AmeriCall Intl Inc.
2005-08 - 2007-01
First Aid/CPR Certified
Certified Nurse Assistant (CNA)
Certified Pharmacy Technician (CPhT)
No Degree - Nursing
North Carolina A & T State University
Jan 2018 - Current