Nishant Shrivastava

Lead business analyst, owning end-to-end BA activity portfolio across multiple transformational application development projects for clients in US healthcare insurance and on-demand services domains.

• Functional lead for the company's newest client in the US Dental & Vision Insurance space, with key responsibility of 2 pilot projects.
• Functional lead for 2 business process transformation focused web and mobile application development projects for clients in the self-funded insurance and pharmacy benefits industry domains.
• Ideation and complete product definition, for a new on-demand services business (registered) in the US, with end-to-end business processes definition and persona identification, through competitor analysis, customer segmentation and industry market research.
• Continuous support for the PMO with estimation, planning and risk management.
• Organizational BA practice lead responsible for org-wide process standardization and skill enhancement of fellow BAs through coaching and mentoring.

Highlight: Helped the on-demand services client formulate their go-to-market strategy and a multi-phased rollout plan along with a special rollout for their USP.

Senior BP&S (business process &systems) analyst in the direct purchasing & supplier domain, responsible for business process improvements and applications development in the SRM (supplier relationship management) & P2P (purchase to pay) sub-domains.

• Functional lead for 2 turnkey application development projects aimed at achieving enhanced accuracy in critical financial aspects of supplier relationship management.
• Service based integration (SOA) owner between purchasing and finance applications.
• Collaborate with business architects to identify areas of automation for enhanced business and operational effectiveness.

Senior business analyst and domain consultant for the award winning Gi3 (Global Investment and Innovation Incentives) practice of Deloitte, developing an in-house product to support global innovation tax teams.

• Business process definition and continuous optimization.
• Project scoping, requirements elicitation, analysis & documentation.
• Functional design owner, technical design and architectural support, QA and UX review authority.
• Global stakeholder management & communication.
• Develop in-depth knowledge of the Innovation and R&D tax credits domain. Continuous product evolution to support claims for disparate industry domains and ever-expanding clientele.

Highlight: Ideated and owned product enhancements and rollouts in multiple geographies through in-depth analysis of the tax laws across jurisdictions.

• Workshops with UK PPD (Partners, Principals and Directors), and several clients on-site, to align product changes and enhancements whilst ensuring regulatory compliance with the UK innovation tax credits laws.
• Coordination with project management and technical teams to plan, estimate and kick-start development work.

• Supporting BA for 6 months on a transformational multi-million dollar B2B and B2C focused web and enterprise application.
• Functional lead on one mobile application development project and 4 enterprise application development projects for one of the Big 4s in the tax credits and incentives industry.

• On-call assistance to AT&T customers in the US to resolve technology issues faced by them.
• Agent mentoring, call-quality checks, process improvement & efficiency enhancement ideas.