NGIGI MONICA WANJIKU

• Evaluated daily punch in and out for accuracy on regular and overtime hours - in charge of payroll
• Maintained human resources information system and kept employee files up to date and accurate.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Reviewed human resources paperwork for accuracy and completeness.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
• Created purchasing policies and procedures that complied with company standards and regulatory requirements.
• Analyzed market and delivery systems to assess present and future materials availability.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service.

• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Conducted new employee onboarding and provided ongoing orientation training.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Distributed employee engagement surveys to identify areas of improvement.
• Coordinated technical training and personal development classes for staff members.

( 1 year gap 2015 to 2016 )

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Trained staff members on use of POS system.
• Inspected dishes and utensils for cleanliness.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Answering the central College telephone switchboard; directs the call to the proper person, provides information; places local, long distance and other calls for employees; schedules and lead training sessions for the electronic mail-box system; operates a two-way radio and paging system for reaching College staff; records public information messages; answers inquiries, provides information regarding campus activities, explaining regulations and procedures; issues temporary parking permits; performs varied general office support duties; sorts and files materials; maintains file of class schedules, telephone directories and similar materials for campus use; maintains a log of campus events and staff absences .