NALLELY DE LA CRUZ
OCALA,UNITED STATES
Summary
Data-driven Master Data Operator III with over 7 year's of experience in vendor maintenance who is seeking an opportunity to utilize and expand my experience in challenging role with your company. Experienced working with wIntegrate, Stibo-STEP, ServiceChannel, Fixxbook, Inspyrus and Oracle. I'm highly analytical in addressing routine and complex issues and I'm always looking for ways to improve procedures and system performance.
Overview
16
16
years of professional experience
Work History
MASTER DATA OPERATOR III
Ferguson Enterprises
09.2014 - Current
- Create and update trade and expense suppliers in all ERP systems ensuring consistency and accuracy of the data inputted into the system by verbally confirming sensitive data such as ACH/WIRE instructions, tax id and companies' acquisitions and structural changes.
- Identifies and researches vendor data issues and discrepancies that interfere with business performance and processes by working with other business units.
- Responsible for the maintenance of vendor records across various databases and systems.
- Maintains and keeps current relevant spreadsheets and databases to support business initiatives.
- Collaborates regularly with other associates to maximize idea-sharing and operational excellence; facilitate cross-functional work within the group.
- Resolves vendor maintenance additions, changes, and issues efficiently.
- Completes work in adherence to applicable laws, regulations, policies, and procedures.
- Works high volume ServiceNow tickets to work branch request to create new profiles for new business.
- Organizes documents and data for prompt digitizing, keeping the organization's records accurate with the latest information.
- Leverages data to recommend business process improvements and methods for increasing productivity.
CUSTOMER SERVICE REPRESENTATIVE
Dial America
09.2012 - 08.2013
- Received incoming calls, accessed customer account information and provided accurate and updated answers to all inquiries while adhering to HIPPA laws.
- Made outbound calls to prospective customers to review their new health care plan and assisted answer any questions.
- Informed customers and professionals on eligibility, benefits, claims payment and authorizations.
- Meet team and client performance metrics, goals and deadlines.
- Handled escalated callers constructively to provide positive outcomes for members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
SALES ASSOCIATE
Colorvision-Medieval Times and Disney World
04.2006 - 08.2012
- Engaged with every customer and took variety of photographs such as family portraits, single portraits and sup-imposed faces using designed programs.
- Unloaded, unboxed and transported merchandise and set up attractive displays.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Meet required departmental metric expectations including productivity goals.
- Balanced out register daily, prepared cash drawer for following day, and delivered cash deposit bags to cash office.
Education
Certificate -
Auburn University
12.2015
Associate of Arts -
Valencia College
05.2012
High School Diploma -
Osceola High School
05.2007
Skills
- Business Operations
- Data Collection
- Data Entry
- Critical Thinking
- Effective Multitasking
- Time Management
- Attention to Detail
- Self-Starter
Timeline
MASTER DATA OPERATOR III
Ferguson Enterprises
09.2014 - Current
CUSTOMER SERVICE REPRESENTATIVE
Dial America
09.2012 - 08.2013
SALES ASSOCIATE
Colorvision-Medieval Times and Disney World
04.2006 - 08.2012
Certificate -
Auburn University
Associate of Arts -
Valencia College
High School Diploma -
Osceola High School
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