CRMDMS
MUHAMMAD WAQAS
SADDAR RAWALPINDI ,IS
Summary
Collections Officer with fantastic customer service and customer relations skills. Willingness to contribute to the overall team's success. Excellent negotiation skills and remain calm under pressure. Collections Officer with [Number] years of experience in the consumer debt industry. Adept at multi-tasking, remaining calm under pressure and payment processing. Looking to obtain a position in a prestigious corporation where excellent negotiation and customer service skills are key. Dedicated Collections Officer with superior understanding of collections laws. Specialties in business and personal credit collections. Friendly, firm and outstanding negotiator. Highly-skilled in monitoring accounts for delinquency, obtaining payment and follow-ups. Skilled Collections Specialist offering [Number] years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Collections Officer
NCRI (National Credit Recovery Agency)
Islamabad, Pakistan
01.2020 - Current
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Located and monitored overdue accounts by using automated systems.
- Achieved performance goals on consistent basis.
- Verified and reviewed customer account information.
- Maintained high volume of calls to meet demands of busy group.
- Used skip tracing and other techniques to locate debtors.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Recorded all information regarding financial status of customers.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
Salesman
Temar diagnostic centre
Rawalpindi, Pakistan
09.2017 - 10.2018
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with [Type] customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Executed [Number] sales from manufacturers to customers to improve profitability by [Number]%.
- Developed and delivered engaging sales presentations to convey product benefits.
Receptionist Assistant
Temar Diagnostic center
Rawalpindi, Pakistan
04.2018 - 10.2018
- Scheduled and confirmed appointments and meetings for [Job Title].
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Resolved customer problems and complaints by [Action].
- Answered and quickly redirected up to [Number] calls per [Timeframe].
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Customer Service Representative
CSR, Smart Home Solar
Rawalpindi, Pakistan
04.2017 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Medical
Government High School Mansehra
Mansehra 01.2014 - 01.2015
Associate of Science - Medical
The Leader College Mansehra
Mansehra 01.2016 - 01.2017
Skills
Locating debtors
Software
Certification
Credit and Collection Compliance Professional (CCCP)
Interests
Cricket,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Books Reading
Islamic Books And stories
Timeline
Collections Officer
NCRI (National Credit Recovery Agency)
01.2020 - Current
Receptionist Assistant
Temar Diagnostic center
04.2018 - 10.2018
Salesman
Temar diagnostic centre
09.2017 - 10.2018
Customer Service Representative
CSR, Smart Home Solar
04.2017 - 07.2017
Associate of Science - Medical
The Leader College Mansehra
01.2016 - 01.2017
Associate of Science - Medical
Government High School Mansehra
01.2014 - 01.2015
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