Technical Support
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Monica Hinojosa
Customer Service Rep
Plover
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
6
6
years of professional experience
Work History
Advisor1
Nelnet
2019-06 - 2020-12
Taking inbound calls, assisting with taking payments for student loans borrowers, assisting borrowers with accounts that are up to date and past due if accounts are past due help with bringing the account current and so forth
Representative
Appliance Furniture Mart
2018-12 - 2019-02
Taking inbound calls for Ashley furniture buyers whose Items purchased are covered under warranty and if item is needing fixing assist buyer with setting up a date for buyer to bring in item or send out a service ticket, informing buyer with time and date of service.
Debt Collector
Aqua Finance Inc.
2018-03 - 2018-05
Taking inbound and making outbound calls for clients with past due bank accounts helping clients to bring account current and submit payments.
Concierge
Berkshire Hathaway Inc.
2017-08 - 2018-02
Assisting Mercedes Benz drivers with any request they are needing.
CSR Rep
West Telecom
2016-10 - 2017-04
Assisting American Express applicants with there credit cad applications.
Access Wireless Rep
ILD Corp.
2015-05 - 2016-05
Taking inbound calls for access wireless cellular customers needing assistance with accounts and or needing assistance with mobile devices.
Representative
Jackson Hewitt Inc.
2012-11 - 2015-03
Taking inbound calls for clients who have have filed there taxes or wanting to file taxes and answering questions they have in regards to tax preparations.
Education
GED
Dr Martin Luther King
2002-03 - 2002-05
Skills
Payment processing
Languages
Spanish
Timeline
Advisor1
Nelnet
2019-06 - 2020-12
Representative
Appliance Furniture Mart
2018-12 - 2019-02
Debt Collector
Aqua Finance Inc.
2018-03 - 2018-05
Concierge
Berkshire Hathaway Inc.
2017-08 - 2018-02
CSR Rep
West Telecom
2016-10 - 2017-04
Access Wireless Rep
ILD Corp.
2015-05 - 2016-05
Representative
Jackson Hewitt Inc.
2012-11 - 2015-03
GED
Dr Martin Luther King
2002-03 - 2002-05