Summary
Overview
Work History
Education
Skills
Timeline
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Monica Hinojosa

Customer Service Rep
Plover,WI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
Language
6
6
years of professional experience

Work History

Advisor1

Nelnet
Madison, WI
06.2019 - 12.2020

Taking inbound calls, assisting with taking payments for student loans borrowers, assisting borrowers with accounts that are up to date and past due if accounts are past due help with bringing the account current and so forth

Representative

Appliance Furniture Mart
Stevenspoint, WI
12.2018 - 02.2019

Taking inbound calls for Ashley furniture buyers whose Items purchased are covered under warranty and if item is needing fixing assist buyer with setting up a date for buyer to bring in item or send out a service ticket, informing buyer with time and date of service.

Debt Collector

Aqua Finance Inc.
Wausau, WI
03.2018 - 05.2018

Taking inbound and making outbound calls for clients with past due bank accounts helping clients to bring account current and submit payments.

Concierge

Berkshire Hathaway Inc.
Stevenspoint, WI
08.2017 - 02.2018

Assisting Mercedes Benz drivers with any request they are needing.

CSR Rep

West Telecom
San Antonio, TX
10.2016 - 04.2017

Assisting American Express applicants with there credit cad applications.

Access Wireless Rep

ILD Corp.
San Antonio, TX
05.2015 - 05.2016

Taking inbound calls for access wireless cellular customers needing assistance with accounts and or needing assistance with mobile devices.

Representative

Jackson Hewitt Inc.
Weslaco, TX
11.2012 - 03.2015

Taking inbound calls for clients who have have filed there taxes or wanting to file taxes and answering questions they have in regards to tax preparations.

Education

GED -

Dr Martin Luther King
Kankakee, IL
03.2002 - 05.2002

Skills

Technical Support

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Timeline

Advisor1

Nelnet
06.2019 - 12.2020

Representative

Appliance Furniture Mart
12.2018 - 02.2019

Debt Collector

Aqua Finance Inc.
03.2018 - 05.2018

Concierge

Berkshire Hathaway Inc.
08.2017 - 02.2018

CSR Rep

West Telecom
10.2016 - 04.2017

Access Wireless Rep

ILD Corp.
05.2015 - 05.2016

Representative

Jackson Hewitt Inc.
11.2012 - 03.2015

GED -

Dr Martin Luther King
03.2002 - 05.2002
Monica HinojosaCustomer Service Rep