Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Taking inbound calls, assisting with taking payments for student loans borrowers, assisting borrowers with accounts that are up to date and past due if accounts are past due help with bringing the account current and so forth
Taking inbound calls for Ashley furniture buyers whose Items purchased are covered under warranty and if item is needing fixing assist buyer with setting up a date for buyer to bring in item or send out a service ticket, informing buyer with time and date of service.
Taking inbound and making outbound calls for clients with past due bank accounts helping clients to bring account current and submit payments.
Assisting Mercedes Benz drivers with any request they are needing.
Assisting American Express applicants with there credit cad applications.
Taking inbound calls for access wireless cellular customers needing assistance with accounts and or needing assistance with mobile devices.
Taking inbound calls for clients who have have filed there taxes or wanting to file taxes and answering questions they have in regards to tax preparations.
Technical Support
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