Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Molly McGinty

Powell,OH

Summary

Dynamic professional with experience in customer engagement, brand development, and digital marketing. Proven track record of creating and implementing successful customer loyalty programs and managing social media content to enhance brand visibility. Skilled in collaborating with design teams to develop user-friendly website models, with a background in modeling that showcases products effectively. Strong communicator with a passion for fostering positive customer relationships and driving business growth.

Overview

years of professional experience

Work History

Customer Service Representative/Operations Worker

Pebby Forevee

05.2024 - 01.2025

Responded to customer requests for products, services, and company information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Exhibited high energy and professionalism when dealing with clients and staff.
Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
Created a customer loyalty program that strengthened customer relationships and encouraged repeat business.
Handled social media content by posting engaging updates, helping to increase our brand's visibility and connect with our audience.
Served as a model for the company’s clothing line, showcasing products through photoshoots and promotional materials to enhance brand visibility.

Food Runner/Coordinator/Restaurant Hostess/Restaurant Busser

The Avenue Steak Tavern

02.2022 - 06.2024

Delivered exceptional guest experiences through attentive service and quick response to issues.
Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Monitored food and beverage supplies, assisting with restocking when needed.
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Greeted customers and provided outstanding customer service.

Pool Concessions/Food Runner/Restaurant Busser/Restaurant Hostess

Kinsale Golf And Fitness Club

05.2021 - 02.2022

Delivered exceptional guest experiences through attentive service and quick response to issues.
Provided exceptional customer service by attentively listening to guests' concerns and addressing them accordingly.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Assisted customers with carry-out service.
Adhered strictly to food safety guidelines while handling and moving food items, protecting both guests and employees from potential health risks.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Food Runner/Restaurant Busser/Restaurant Hostess

Liberty Tavern

08.2020 - 05.2021

Delivered exceptional guest experiences through attentive service and quick response to issues.
Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Reduced wait times by efficiently running completed orders from the kitchen to the appropriate tables.

Education

Bachelor of Arts - Marketing/ETBD

Miami University

Oxford, OH

05.2027

High School Diploma -

Olentangy Liberty High School

Powell, OH

05.2023