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Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Quote
Timeline

MICHELLE WHITE

Bronx New York
Summary

SUMMARY: Friendly Medical Secretary offering excellent skills in patient relations and office management. Skilled using EPIC (EMR system ) for appointment scheduling to manage thousands of patients weekly. Organized and accurate in managing patient flow. Fluent in English and Spanish.

Overview
1
1
Language
8
8
years of professional experience
Work History

Senior Patient Coordinator

Weill Cornell Medicine Primary Care
2017-04 - Current
  • Schedule, confirm, re-schedules and cancel appointments for both new and existing patients using the EMR system (EPIC)
  • Liaison between Patients and doctors.
  • Managing and organizing information that patients provide
  • Pre-visit documentation, pre-certifications, authorizations for medical services, and referrals.
  • Initiates and prepares written correspondence as needed and based on needs of the patients/business.
  • Answers and triages phone calls, respond to inquiries from medical staff and patients, and route calls to appropriate personnel.
  • Assist in placing office supply orders for the practice.
  • Created a weekly Schedules for Senior Patient Coordinators.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients with a warm smile.

Scheduler

New York Presbyterian Weill Cornell
2015-01 - 2017-04
  • Received scheduling information via fax from surgeon’s secretaries.
  • Entered cases into the O.R Manager system and made appropriate changes to schedule when needed.
  • Answered phone calls from Doctor’s offices in a timely and polite manner.
  • Informed O.R clinical managers of any changes to the schedule such as cancellations/add on procedure.
  • Completed a daily reconciliation log and report detailing the number of cancelled ambulatory cases, helping management make accurate operational decisions.

Patient Care Representative/Office Manager

Michael J. Brunetti D.P.M – Podiatric Orthopedics and Sports Rehabilitation
2012-10 - 2015-01
  • Provided great customer service while communicating with patients in a courteous professional manner.
  • Accurately obtained and updated patient information in Insight EMR.
  • Identified payer source, verified insurance eligibility, authorizations, financial status and assigned correct pay type.
  • Scheduled appointments as needed.
  • Answered phone calls in a timely and polite manner.
  • Managed all office duties include organization of documentation, filing, copying, scanning, faxing etc.
  • In charge of all billings for physical therapists and doctors.
  • Knowledge of all practice CPT codes, ICD-9, diagnose codes, medical terminology etc.
  • Assisted the doctors with setting up patients and x-rays equipment
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education

Young Adult Internship Program

Northern Manhattan Improvement Corporation
2011-12 - 2012-03

High School Diploma

Manuel Antonio Garrido High School
2010-06 - 2010-06
Skills
Customer service
Insurance
Medical terminology
Organizing
Problem solving

Team Building

Languages

Spanish

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Learning Korean

Calligraphy

Art

Graphic Design

Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline

Senior Patient Coordinator

Weill Cornell Medicine Primary Care
2017-04 - Current

Scheduler

New York Presbyterian Weill Cornell
2015-01 - 2017-04

Patient Care Representative/Office Manager

Michael J. Brunetti D.P.M – Podiatric Orthopedics and Sports Rehabilitation
2012-10 - 2015-01

Young Adult Internship Program

Northern Manhattan Improvement Corporation
2011-12 - 2012-03

High School Diploma

Manuel Antonio Garrido High School
2010-06 - 2010-06