loader
Summary
Overview
Work History
Education
Skills
Languages
Timeline

Michael Pasillas

Shift Supervisor
Moreno Valley
Summary

High-energy food and beverage employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview
1
1
Language
8
8
years of post-secondary education
6
6
years of professional experience
Work History

Shift Supervisor

Starbucks
2015-07 - 2020-08
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Applied security, safety and loss prevention strategies during shifts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Helped store management meet standards of service and quality in daily operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Verification Specialist

A-Check Global
2016-01 - 2017-01
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Accurately inputted all client and applicant information into company's computer system using Excel.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Accurately verified and recorded verification of employment and education for applicants, adhering to strict procedures per the client

Attractions Cast Member

Disneyland
2015-02 - 2015-06
  • Studied and rehearsed roles from scripts to interpret, learn and memorize lines, stunts and cues.
  • Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
Education

High School Diploma

Rancho Verde High School
2010-08 - 2014-05

No Degree General Education

Moreno Valley College
2019-02 - 2023-06
Skills

    Project Management

Cash handling expertise

Inventory control and record keeping

Employee management

Data integrity

Inbound and outbound calls

Telephone etiquette

Verbal and written communication

Collaborative relationships

Languages

Spanish

Timeline

No Degree General Education

Moreno Valley College
2019-02 - 2023-06

Verification Specialist

A-Check Global
2016-01 - 2017-01

Shift Supervisor

Starbucks
2015-07 - 2020-08

Attractions Cast Member

Disneyland
2015-02 - 2015-06

High School Diploma

Rancho Verde High School
2010-08 - 2014-05