Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Generic

Michael Esguerra

Bensalem

Summary

Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Well-organized in supervising teams and tackling customer service issues.

Overview

14
14
years of professional experience

Work History

Table Games Lead Supervisor

Parx Casino (Greenwood Racing)
2012-03 - Current
  • Motivates and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Facilitated staff schedule and assignments ensuring coverage for each shift, table, and floor plan.
  • Arranged completion of annual required training for dealers and supervisors.

Administrative Support Specialist

BioClinica
2010-12 - 2011-11
  • Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Archiving sensitive patient data and organizing important project records
  • Servicing client and department service issues and updating file room documents
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Head Teller

TD Bank
2004-12 - 2009-01
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Managed staff of 8-10 employees towards commitment to service according to company established operational standards
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.

Education

Bachelor of Science - Hospitality And Tourism Management

Temple University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Management and Supervision

Leading employees

Customer Service and Retention

Problem resolution

MS Office

ACSC & Ballys TableView

Timeline

Table Games Lead Supervisor

Parx Casino (Greenwood Racing)
2012-03 - Current

Administrative Support Specialist

BioClinica
2010-12 - 2011-11

Head Teller

TD Bank
2004-12 - 2009-01

Bachelor of Science - Hospitality And Tourism Management

Temple University
Michael Esguerra