Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
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Michael Esguerra

Bensalem,PA

Summary

Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Well-organized in supervising teams and tackling customer service issues.

Overview

14
14
years of professional experience

Work History

Table Games Lead Supervisor

Parx Casino (Greenwood Racing)
Bensalem, PA
03.2012 - Current
  • Motivates and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Facilitated staff schedule and assignments ensuring coverage for each shift, table, and floor plan.
  • Arranged completion of annual required training for dealers and supervisors.

Administrative Support Specialist

BioClinica
Newtown, PA
12.2010 - 11.2011
  • Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Archiving sensitive patient data and organizing important project records
  • Servicing client and department service issues and updating file room documents
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Head Teller

TD Bank
Bensalem, PA
12.2004 - 01.2009
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Managed staff of 8-10 employees towards commitment to service according to company established operational standards
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.

Education

Bachelor of Science - Hospitality And Tourism Management

Temple University
Philadelphia

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Management and Supervision

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Timeline

Table Games Lead Supervisor

Parx Casino (Greenwood Racing)
03.2012 - Current

Administrative Support Specialist

BioClinica
12.2010 - 11.2011

Head Teller

TD Bank
12.2004 - 01.2009

Bachelor of Science - Hospitality And Tourism Management

Temple University

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Michael Esguerra