Management and Supervision
Michael Esguerra
Bensalem
Summary
Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Well-organized in supervising teams and tackling customer service issues.
Overview
14
14
years of professional experience
Work History
Table Games Lead Supervisor
Parx Casino (Greenwood Racing)
2012-03 - Current
- Motivates and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Facilitated staff schedule and assignments ensuring coverage for each shift, table, and floor plan.
- Arranged completion of annual required training for dealers and supervisors.
Administrative Support Specialist
BioClinica
2010-12 - 2011-11
- Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Archiving sensitive patient data and organizing important project records
- Servicing client and department service issues and updating file room documents
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Head Teller
TD Bank
2004-12 - 2009-01
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Managed staff of 8-10 employees towards commitment to service according to company established operational standards
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Education
Bachelor of Science - Hospitality And Tourism Management
Temple University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Leading employees
Customer Service and Retention
Problem resolution
MS Office
ACSC & Ballys TableView
Timeline
Table Games Lead Supervisor
Parx Casino (Greenwood Racing)
2012-03 - Current
Administrative Support Specialist
BioClinica
2010-12 - 2011-11
Head Teller
TD Bank
2004-12 - 2009-01
Bachelor of Science - Hospitality And Tourism Management
Temple University