Work History

Education

Timeline

Overview

Melody Houston

Thousand Oaks,CA

Work History

Medical Office Specialist

Westlake Dermatology Associates

03.2022 - Current

Excellent customer service etiquette with efficient front and back office operations. Exemplary task follow-up to correct clinical staff.
Schedule multiple providers based on optimal availability in established thriving practice.
Receive, record, file and resolve medical payment issues with patient privacy guidelines and procedure.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.

Reception Supervisor

Second Chance Hearing

10.2016 - 07.2020

Patient liaison management;adhered to strict HIPAA /OSHA guidelines while organizing,developing and training staff for established goals.
Maintained and Increased client rapport needed for patient audiology services.
Responsible for U.S. Veterans Choice Program hearing aid devices and cochlear implant services coordinator.

Ballet Instructor

Miller YMCA

01.2012 - 10.2016

Successfully developed curriculum for ballet and tumbling program increasing student membership by 85%.
Served on Living Our Cause/Global Mission Committee.

Dance Teacher Choreographer

Lake Arrowhead Classical Ballet Company And School

01.1985 - 04.2014

30+ years experience in dance,theater, performance and production
Planned ,prepared, demonstrated and taught lessons.
Incorporated and promoted diverse multicultural creative opportunities for students and colleagues to thrive.

Director

Ice Castle International Training Center

05.1991 - 11.2006

Successful associate director of International Training Center for beginners to world-class athletes for over 15 years.
Oversaw and collaborated with foundation leadership on special events,educational camps and workshops of off-ice programs
Managed,motivated and mentored clients daily; who reached personal and Olympic standardized performance goals.