Microsoft Office 365 Suite
Melissa Pope
Foodservice Industry Professional
Richland,WA
Summary
Customer-focused foodservice professional with 29 years of experience. Trained in Supply Chain, Finance and Marketing with a focused knowledge of data verification techniques and industry strategies. Skilled at maintaining long-term relationships with customer accounts. Maintaining a personal passion towards communicating effectively and working towards win-win outcomes, demonstrating actions with integrity.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
Customer Operations Specialist/Trade Spend Oversight
Lamb Weston Holdings Inc.
Kennewick , WA
1998.01 - 2020.11
- Managed several buying group foodservice sales accounts and large corporate distributor accounts.
- In partnership with Sales attained UNIPRO #1 Supplier awards
- Deduction research and resolution.
- Sales reporting and tracking.
- Auditing.
- Process Flows and GAP analysis.
- Rebate bill back and invoice allowance processing.
- Contract administration.
- Fee and promotional payment processing.
- Managed NOI and government accounts.
- Order processing and tracking.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Marketing Coordinator
Lamb Weston Holdings Inc.
Kennewick , WA
1993.01 - 1998.01
- Administered foodservice coupon and redemption system.
- Attended national and regional trade shows.
- Maintained promotional activity event calendar.
- Presented market trend analysis.
- Authored and scheduled all media press releases.
- Worked with various vendors to provide data industry tracking.
- Assisted in the creation, design and implementation of ad campaigns and special programs.
- Designed and produced point of sale materials.
- Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts.
- Consulted with product development teams to enhance products based on customer data.
Transportation Coordinator
Lamb Weston Holdings Inc.
Kennewick , WA
1991.01 - 1993.01
- Tracked and reported finished inventory levels, freight variances and interplant transfers.
- Tracked over, short and damaged goods.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Coordinated dispatching of key carriers to accomplish delivery requirements.
- Optimized compliance with state and federal regulations related to shipment of frozen processed potatoes.
Education
HS Diploma -
Kamiakin High School
Kennewick, WA 1981.09 - 1985.06
Skills
Auditingundefined
Software
Salesforce
Crystal Reporting
Tibersoft
SQL
Process Automator
SharePoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Volunteer Work
•Water Follies committee
•LW March of Dimes Team Captain
•Lamb Weston community volunteer committee member
•Second Harvest
•City of Kennewick and City of Richland
Timeline
Customer Operations Specialist/Trade Spend Oversight
Lamb Weston Holdings Inc.
1998.01 - 2020.11
Marketing Coordinator
Lamb Weston Holdings Inc.
1993.01 - 1998.01
Transportation Coordinator
Lamb Weston Holdings Inc.
1991.01 - 1993.01
HS Diploma -
Kamiakin High School
1981.09 - 1985.06