Melissa Pope
Foodservice Industry Professional
Richland
Summary
Customer-focused foodservice professional with 29 years of experience. Trained in Supply Chain, Finance and Marketing with a focused knowledge of data verification techniques and industry strategies. Skilled at maintaining long-term relationships with customer accounts. Maintaining a personal passion towards communicating effectively and working towards win-win outcomes, demonstrating actions with integrity.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
Customer Operations Specialist/Trade Spend Oversight
Lamb Weston Holdings Inc.
1998-01 - 2020-11
- Managed several buying group foodservice sales accounts and large corporate distributor accounts.
- In partnership with Sales attained UNIPRO #1 Supplier awards
- Deduction research and resolution.
- Sales reporting and tracking.
- Auditing.
- Process Flows and GAP analysis.
- Rebate bill back and invoice allowance processing.
- Contract administration.
- Fee and promotional payment processing.
- Managed NOI and government accounts.
- Order processing and tracking.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Marketing Coordinator
Lamb Weston Holdings Inc.
1993-01 - 1998-01
- Administered foodservice coupon and redemption system.
- Attended national and regional trade shows.
- Maintained promotional activity event calendar.
- Presented market trend analysis.
- Authored and scheduled all media press releases.
- Worked with various vendors to provide data industry tracking.
- Assisted in the creation, design and implementation of ad campaigns and special programs.
- Designed and produced point of sale materials.
- Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts.
- Consulted with product development teams to enhance products based on customer data.
Transportation Coordinator
Lamb Weston Holdings Inc.
1991-01 - 1993-01
- Tracked and reported finished inventory levels, freight variances and interplant transfers.
- Tracked over, short and damaged goods.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Coordinated dispatching of key carriers to accomplish delivery requirements.
- Optimized compliance with state and federal regulations related to shipment of frozen processed potatoes.
Education
HS Diploma
Kamiakin High School
1981-09 - 1985-06
Skills
Auditing
Contract administration
NOI program and government accounts
Crystal Reporting
Research
Salesforce
Payment collection
MS Office Suite
Problem resolution
Relationship development
Project organization
Leadership & training
Trade spend oversight
Software
Microsoft Office 365 Suite
Salesforce
Crystal Reporting
Tibersoft
SQL
Process Automator
SharePoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer Work
•Water Follies committee
•LW March of Dimes Team Captain
•Lamb Weston community volunteer committee member
•Second Harvest
•City of Kennewick and City of Richland
Timeline
Customer Operations Specialist/Trade Spend Oversight
Lamb Weston Holdings Inc.
1998-01 - 2020-11
Marketing Coordinator
Lamb Weston Holdings Inc.
1993-01 - 1998-01
Transportation Coordinator
Lamb Weston Holdings Inc.
1991-01 - 1993-01
HS Diploma
Kamiakin High School
1981-09 - 1985-06