Summary
Overview
Work History
Education
Skills
Software
Work Availability
Volunteer Work
Timeline
Generic

Melissa Pope

Foodservice Industry Professional
Richland

Summary

Customer-focused foodservice professional with 29 years of experience. Trained in Supply Chain, Finance and Marketing with a focused knowledge of data verification techniques and industry strategies. Skilled at maintaining long-term relationships with customer accounts. Maintaining a personal passion towards communicating effectively and working towards win-win outcomes, demonstrating actions with integrity.

Overview

4
4
years of post-secondary education
30
30
years of professional experience

Work History

Customer Operations Specialist/Trade Spend Oversight

Lamb Weston Holdings Inc.
1998-01 - 2020-11
  • Managed several buying group foodservice sales accounts and large corporate distributor accounts.
  • In partnership with Sales attained UNIPRO #1 Supplier awards
  • Deduction research and resolution.
  • Sales reporting and tracking.
  • Auditing.
  • Process Flows and GAP analysis.
  • Rebate bill back and invoice allowance processing.
  • Contract administration.
  • Fee and promotional payment processing.
  • Managed NOI and government accounts.
  • Order processing and tracking.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

Marketing Coordinator

Lamb Weston Holdings Inc.
1993-01 - 1998-01
  • Administered foodservice coupon and redemption system.
  • Attended national and regional trade shows.
  • Maintained promotional activity event calendar.
  • Presented market trend analysis.
  • Authored and scheduled all media press releases.
  • Worked with various vendors to provide data industry tracking.
  • Assisted in the creation, design and implementation of ad campaigns and special programs.
  • Designed and produced point of sale materials.
  • Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts.
  • Consulted with product development teams to enhance products based on customer data.

Transportation Coordinator

Lamb Weston Holdings Inc.
1991-01 - 1993-01
  • Tracked and reported finished inventory levels, freight variances and interplant transfers.
  • Tracked over, short and damaged goods.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Conducted research to address shipping errors and packaging mistakes.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Coordinated dispatching of key carriers to accomplish delivery requirements.
  • Optimized compliance with state and federal regulations related to shipment of frozen processed potatoes.

Education

HS Diploma

Kamiakin High School
1981-09 - 1985-06

Skills

Auditing
Contract administration

NOI program and government accounts

Crystal Reporting

Research

Salesforce

Payment collection

MS Office Suite

Problem resolution

Relationship development

Project organization

Leadership & training

Trade spend oversight

Software

Microsoft Office 365 Suite

Salesforce

Crystal Reporting

Tibersoft

SQL

Process Automator

SharePoint

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer Work

•Water Follies committee

•LW March of Dimes Team Captain

•Lamb Weston community volunteer committee member

•Second Harvest

•City of Kennewick and City of Richland

Timeline

Customer Operations Specialist/Trade Spend Oversight

Lamb Weston Holdings Inc.
1998-01 - 2020-11

Marketing Coordinator

Lamb Weston Holdings Inc.
1993-01 - 1998-01

Transportation Coordinator

Lamb Weston Holdings Inc.
1991-01 - 1993-01

HS Diploma

Kamiakin High School
1981-09 - 1985-06
Melissa PopeFoodservice Industry Professional