Summary
Overview
Work History
Education
Skills
References
Timeline

Melissa Markland

Recent Business Graduate With A Focus In Organizational Leadership
3829 Beacon Ridge Way Clermont

Summary

I am a highly focused and meticulous business major aspiring to gain experience through entry level administrative work. I have an exceptional customer service record and take pride in my work ethic. I am an effective multitasker able to handle a high volume of simultaneous clerical projects with complete accuracy and professionalism. I am adept at working well independently with little to no direction or as a professional clerical staff member.

Overview

6
6
years of post-secondary education
6
6
years of professional experience

Server at Jimmy Buffet's Margaritaville

Universal
2017-03 - Current
  • Ensure guests receive immediate, friendly, and personalized service to build their intent to return.
  • Guide guests through menus, answers questions thoroughly.
  • Practice proper cash handling procedures by addressing the point-of-sale system after every transaction and following appropriate checkout procedures.
  • Perform other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
  • Maintain a high-level of knowledge regarding the company's products and happenings to communicate properly with guests and establish a rapport.
  • Understand and utilize all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Experience in a high-volume, fast-paced touristy restaurant has contributed to the development of my skills and allowed me to work well under pressure.

Server

Hooters
2016-04 - 2017-03
  • Welcome customers into the restaurant and seat them according to their needs.
  • Interact with the customers directly and quickly in a manner which promotes the highest level of customer service.
  • Ensure accurate cash handling and balancing of nightly cash outs.
  • Answered questions about menu selection and made recommendations when requested.
  • Accurately recorded and input orders into POS and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Skillfully anticipated and addressed guests' service needs.
  • Display knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks, and liquor laws.
  • Maintaining the "Hooters Girl" image and attitude.
  • Managed opening and closing duties, including restocking items, side work, and busing.

Receptionist

Cocoon Urban Nails
2015-08 - 2016-08
  • Planning, organizing, coordinating, and bookkeeping for the business and guests.
  • Scheduling appointments as well performing cashier duties and product assistance.
  • Computed accurate sales prices for purchase transactions.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Work History

Bachelor of Applied Science - Business & Organizational Leadership

Valencia State College
2018-08 - 2020-10

Associate of Arts - General Studies

Lake-Sumter State College
2012-06 - 2016-05

Education

Skills

Effective communication

Teamwork

Attention to detail

Adaptability

Flexibility

Resilience

Time management

Leadership

Problem-solving abilities

Fast learner with an eagerness to grow

References

References available upon request.

Valencia State College - Bachelor of Applied Science, Business & Organizational Leadership
2018-08 - 2020-10
Server at Jimmy Buffet's Margaritaville - Universal
2017-03 - Current
Server - Hooters
2016-04 - 2017-03
Receptionist - Cocoon Urban Nails
2015-08 - 2016-08
Lake-Sumter State College - Associate of Arts, General Studies
2012-06 - 2016-05

Timeline

Melissa MarklandRecent Business Graduate With A Focus In Organizational Leadership