Melissa Markland

Recent Business Graduate With A Focus In Organizational Leadership

3829 Beacon Ridge Way Clermont

Summary

I am a highly focused and meticulous business major aspiring to gain experience through entry level administrative work. I have an exceptional customer service record and take pride in my work ethic. I am an effective multitasker able to handle a high volume of simultaneous clerical projects with complete accuracy and professionalism. I am adept at working well independently with little to no direction or as a professional clerical staff member.

Overview

years of post-secondary education

years of professional experience

Server at Jimmy Buffet's Margaritaville

Universal

2017-03 - Current

Ensure guests receive immediate, friendly, and personalized service to build their intent to return.
Guide guests through menus, answers questions thoroughly.
Practice proper cash handling procedures by addressing the point-of-sale system after every transaction and following appropriate checkout procedures.
Perform other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
Maintain a high-level of knowledge regarding the company's products and happenings to communicate properly with guests and establish a rapport.
Understand and utilize all safety and sanitation practices as defined in the safety program and reports any accidents to management.
Appropriately suggested additional items to customers to increase restaurant sales.
Experience in a high-volume, fast-paced touristy restaurant has contributed to the development of my skills and allowed me to work well under pressure.

Server

Hooters

2016-04 - 2017-03

Welcome customers into the restaurant and seat them according to their needs.
Interact with the customers directly and quickly in a manner which promotes the highest level of customer service.
Ensure accurate cash handling and balancing of nightly cash outs.
Answered questions about menu selection and made recommendations when requested.
Accurately recorded and input orders into POS and partnered with team members to serve food and beverages that exceeded guests' expectations.
Skillfully anticipated and addressed guests' service needs.
Display knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks, and liquor laws.
Maintaining the "Hooters Girl" image and attitude.
Managed opening and closing duties, including restocking items, side work, and busing.

Receptionist

Cocoon Urban Nails

2015-08 - 2016-08

Planning, organizing, coordinating, and bookkeeping for the business and guests.
Scheduling appointments as well performing cashier duties and product assistance.
Computed accurate sales prices for purchase transactions.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Work History

Bachelor of Applied Science - Business & Organizational Leadership

Valencia State College

2018-08 - 2020-10

Associate of Arts - General Studies

Lake-Sumter State College

2012-06 - 2016-05

Education

Skills

Effective communication

Teamwork

Attention to detail

Adaptability

Flexibility

Resilience

Time management

Leadership

Problem-solving abilities

Fast learner with an eagerness to grow

References

References available upon request.

Valencia State College - Bachelor of Applied Science, Business & Organizational Leadership

2018-08 - 2020-10

Server at Jimmy Buffet's Margaritaville - Universal

2017-03 - Current

Server - Hooters

2016-04 - 2017-03

Receptionist - Cocoon Urban Nails

2015-08 - 2016-08

Lake-Sumter State College - Associate of Arts, General Studies

2012-06 - 2016-05