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Matias Castellanos
San Juan Capistrano
Summary
Dynamic sales professional with proven expertise in customer engagement and bilingual communication skills (Spanish and English). Excelled at La Pinsa Mia by surpassing sales quotas and fostering community relationships. Demonstrates exceptional teamwork, reliability, and product knowledge to drive business growth and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vendor
La Pinsa Mia
04.2023 - 12.2024
- Set up displays and signage to attract customers and boost sales.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Responsible for booth set-up, maintenance, and breakdown.
- Answered questions and assisted customers with item selection and location.
Vendor
The Almond Guy
10.2020 - 04.2023
- Set up displays and signage to attract customers and boost sales.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Responsible for booth set-up, maintenance, and breakdown.
- Answered questions and assisted customers with item selection and location.
Sales Associate
Panera Bread
02.2019 - 09.2019
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Civil Engineering
Saddleback College
Mission Viejo, CASkills
- Bilingual in Spanish and English
- Positive Customer Engagement
- Teamwork and collaboration
- Reliability
- Product knowledge
- Sales Strategies
Certification
Seal of Biliteracy
Timeline
Vendor
La Pinsa Mia
04.2023 - 12.2024
Vendor
The Almond Guy
10.2020 - 04.2023
Sales Associate
Panera Bread
02.2019 - 09.2019
Civil Engineering
Saddleback College